Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Corina Garcia

Pharr,Texas

Summary

Reliable medical office professional offers many years of experience working in busy settings with high patient volumes.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Front Office Receptionist

My First Steps Childcare and Development
Pharr, Texas
04.2023 - Current
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Handled confidential information with discretion and sensitivity.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Processed payments for services rendered accurately and efficiently.
  • Kept offices organized and well-stocked to maximize operational efficiency.
  • Provided excellent customer service to all guests.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Updated and maintained office policies and procedures.
  • Created and optimized employee schedules for shift coverage.

Medical Office Receptionist

Women's Health Institute Of South Texas
Edinburg, Texas
02.2016 - 04.2023
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Organized and managed medical supply inventory to foster continuous availability of required items.
  • Answered multi-line phone system; directed calls accordingly to appropriate personnel or department.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
  • Greeted patients and visitors in person or on the telephone, answering or referring inquiries.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Handled confidential paperwork related to patient visits according to HIPAA regulations.
  • Scheduled appointments by telephone or in person.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Processed patient payments and scanned identification and insurance cards.
  • Scheduled patient appointments, collected co-pays and verified insurance coverage.
  • Verified patient demographic and insurance information at each visit.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Receptionist/ Dispatcher

Staff Force Personnel Services
Mcallen, Texas
02.2009 - 03.2013
  • Scheduled and confirmed appointments.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Managed company database and ensured the accuracy of contact information.
  • Monitored personnel or equipment locations and utilization to coordinate service and schedules.
  • Dispatched drivers to meet daily delivery needs for company customers.

Medical Office Receptionist

Women's Clinic of South Texas
Edinburg, Texas
05.2008 - 01.2009
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Answered multi-line phone system; directed calls accordingly to appropriate personnel or department.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Daycare Teacher/Front Office Assistant

Children's Education Childcare and Development
Pharr, Texas
02.2008 - 05.2008
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Supervised circle time, free play, outside play, and learning and developmental activities.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Assisted children with daily routines, including toileting, feeding, and nap times.
  • Taught children foundational skills in colors, shapes and letters.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
  • Administered first aid and medication in accordance with health and safety regulations.
  • Communicated regularly with parents regarding their child's progress or behavioral issues.
  • Conducted data entry tasks with high accuracy, maintaining integrity of information.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Greeted customers and provided assistance with inquiries.
  • Processed and filed paperwork, maintaining accurate and up-to-date records.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Collected copays and account balance payments and updated account records.

Data Entry/Appointment Scheduler

JVC Warehouse
Mcallen, Texas
07.2005 - 02.2008
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Assisted with physical inventories as needed.

Fax Management / Team Lead

Hotels.com
Pharr, Texas
01.2002 - 07.2005
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Monitored team progress and enforced deadlines.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

Cashier

Sam's Club
Mcallen, Texas
12.1998 - 01.2001
  • Followed company security procedures for handling large sums of money.
  • Resolved customer complaints professionally in accordance with company policy.
  • Answered customer questions and provided store information.
  • Maintained work area and kept cash drawer organized.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Issued receipts, refunds, credits or change due to customers.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Offered customers carry-out service at completion of transaction.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

PSJA North High School
Pharr, TX
05-1998

Skills

  • Customer service
  • Cash handling
  • Data entry
  • Payment processing
  • Appointment scheduling
  • Office organization
  • Time management
  • Multitasking Abilities
  • Payment collection
  • Scanner operations
  • Teamwork and collaboration
  • Patient intake
  • HIPAA compliance
  • Medical terminology
  • Data entry software
  • Petty cash management
  • Office reception
  • Teamwork
  • Problem solving

Certification

  • Leadership
  • Childcare Developent

Languages

English
Professional
Spanish
Professional

Timeline

Front Office Receptionist

My First Steps Childcare and Development
04.2023 - Current

Medical Office Receptionist

Women's Health Institute Of South Texas
02.2016 - 04.2023

Receptionist/ Dispatcher

Staff Force Personnel Services
02.2009 - 03.2013

Medical Office Receptionist

Women's Clinic of South Texas
05.2008 - 01.2009

Daycare Teacher/Front Office Assistant

Children's Education Childcare and Development
02.2008 - 05.2008

Data Entry/Appointment Scheduler

JVC Warehouse
07.2005 - 02.2008

Fax Management / Team Lead

Hotels.com
01.2002 - 07.2005

Cashier

Sam's Club
12.1998 - 01.2001

High School Diploma -

PSJA North High School

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Corina Garcia