Corina Huerta

• Assisted customers with Spanish-language inquiries in a timely and professional manner.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
• Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
• Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
• Provided language translation services for customer service inquiries.
• Communicated with management when customer issues escalated and worked to find resolutions.
• Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
• Met all call quality standards and daily quotas for first-call resolution. Respond to Attorney Representatives inquiries in reference to disability, Ssi disability claims .
• Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.
• Created identity, social security cards for US Nationals and foreign born citizens .
• Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
• Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
• Mentored new hires by sharing best practices, offering guidance, and modeling exemplary customer service techniques.

Handled patient inquiries by phone in reference to the ER physicians bills.

Billed appropriate Health insurance or set up payment arrangements.

Documented patient interactions using the policy and procedures provided by Team Health.