Austin Jacobsen
Bossier City,United States
Summary
Reliable professional willing to shoulder various responsibilities including planning admissions events, answering questions by phone and email and cultivating lasting relationships. A smart Admissions Ambassador known for having great attention to detail and a drive to meet and engage with people.
Seeking entry-level opportunities to expand skills while facilitating company growth. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable with strong ability in accomplishing tasks at hand.
Overview
5
5
years of professional experience
Work History
LSUS Student Admissions Ambassador
Louisiana Student Admission Ambassador
Shreveport, LA
09.2021 - Current
- Assisted admissions staff with different administrative duties by inputting data into [Type] system, filing papers and fielding phone calls.
- Provided prospective students and parents with informative walking tours of campus.
- Took part in various admissions events to meet with and engage prospective students.
- Listened carefully to all questions and answered truthfully in regards to student activities, on-campus housing and various courses of study.
- Corresponded with prospective students via email and developed professional relationships by using active communication and interpersonal skills.
- Answered application and enrollment inquiries from public via telephone or email.
- Completed document faxing, bookkeeping and accurate filing.
- Conducted walk-in and scheduled facility tours for prospective students.
- Explained school policies and enrollment process to students and families.
- Maintained student admissions database with clear and complete student enrollment files.
- Assisted students in completing admission forms and other related paperwork for speedy admissions process.
- Stayed up-to-date with program, tuition and scholarship details to provide complete and accurate information to prospective students.
- Implemented strategic plans and initiatives to achieve enrollment objectives.
- Facilitated student admissions and processed applications and transcripts.
Trainer Dunkin Donuts
Dunkin Donuts
Bossier City, LA
06.2019 - 05.2021
- Made recommendations to improve training based upon observations and feedback from trainees.
- Maintained detailed training log for trainers to track sessions and improve success rate.
- Accompanied trainees to training site to prepare for training, handing food per lead trainer.
- Kept customer and food preparation areas clean and well-organized.
- Completed opening, closing and shift change tasks by following company guidelines.
- Took orders, prepared foods and processed payments in full-service establishment.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Operated cash register to process cash, check and credit card transactions.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Verified orders and bagged items for easy transport.
- Prepared donuts, sandwiches, specialty items and custom orders to meet guest requests.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Set up, restocked and cleaned dining areas.
- Acquired new skills to support team and further accommodate customer needs.
- Maintained professional demeanor during interactions with customers and co-workers.
- Participated in workshops and seminars as continuous improvement activities for curriculum development and enhancement.
- Motivated trainee performance by sparking and maintaining interest in Donut franchise.
Education
Bachelor of Arts - Digital Arts
Louisiana State University At Shreveport
Shreveport, LA12.2023
Skills
- Graphic design
- Process Management
- Computer Trend Identification
- Adobe Dynamics
- Time Management
- Adobe Systems Creative Cloud
- Media Communications
- Program Monitoring
- Admissions Event Participation
- Proficient in Adobe
- Effective Customer Communication
- Facility Policies and Procedures
Timeline
LSUS Student Admissions Ambassador
Louisiana Student Admission Ambassador
09.2021 - Current
Trainer Dunkin Donuts
Dunkin Donuts
06.2019 - 05.2021
Bachelor of Arts - Digital Arts
Louisiana State University At Shreveport
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