Corina Metz
Port Charlotte,FL
Summary
Skilled trainer with background in designing and conducting professional development programs. Strengths lie in understanding organizational training needs, creating customized curricula, and implementing effective learning strategies. Previous roles have seen significant improvements in employee performance and productivity as a direct result of tailored training initiatives. Possess strong communication skills, adaptability, and commitment to continuous learning.
Overview
16
16
years of professional experience
Work History
Corporate Mortgage Trainer
Computershare/NewRez
03.2021 - Current
- Developed and implemented tailored 3–5 week orientation courses for diverse departments covering a range of topics such as systems training, soft skills development, specialized role responsibilities, regulatory compliance standards, and general knowledge
- Maintained records of testing and evaluated the performance of newly onboarded staff members, providing regular reports to the executive team
- Delivered comprehensive training to a diverse pool of employees consisting of processors, clients, closers, disclosure specialists, managers, auditors and loan officers.
- Utilized quality control data analysis to pinpoint areas in need of supplementary training
- Worked closely with departmental managers to assess and fulfill supplementary training requirements
- Conducted system and procedure testing to ensure accuracy before producing distribution materials
- Created job aids and manuals to enhance understanding of procedures.
- Documented all training activities including attendance records, feedback forms, surveys.
- Maintained up-to-date knowledge of industry trends and best practices.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Trainer and Construction Manager
Fair Way Lending
06.2019 - 03.2020
- Established and developed a successful construction division from inception.
- Implemented strategic policies and procedures to enhance departmental operations.
- Developed and implemented comprehensive training programs for all staff members
- Maintain investor relationships and inform all staff of updates.
Sr. Corporate Trainer
GSF Mortgage Corp
06.2008 - 06.2019
- Delivered specialized training sessions to onboarded personnel regarding system usage, policy adherence, and procedural compliance
- Conducted onsite training sessions at diverse business partners, enabling effective delivery of loan products across different departments.
- Ensured accurate and up-to-date reference materials were available online for all departments
- Partnered with onboarding personnel for seamless implementation of Encompass, enabling new staff members to promptly obtain required system authorizations.
- Developed and implemented single close construction division with responsibilities spanning policy and procedure writing, training development and administration, construction calculation worksheet creation, specific disclosure creation.
- Led classroom instruction for both virtual and in-person classes, ensuring content was relevant, engaging and up-to-date with industry trends.
- Provided one-on-one guidance to help employees navigate challenging situations or difficult conversations more effectively.
- Developed e-learning modules, online courses, video tutorials and other materials to facilitate training sessions.
- Facilitated workshops to promote learning retention through interactive activities such as role playing exercises, case studies and group discussions.
- Provided ongoing coaching and feedback to trainees on their performance during the course of their professional development.
Education
Business Management -
University of Phoenix
Train the Trainer course for professional training skills -
Bob Pike
Skills
- Strong written and oral communicator
- Proven track record of successful training results
- Leadership and decision-making
- Sales and Customer Service
- Flexibility to float between sales and operations
- Team attitude
- Attention to detail
- Personable
- Patient
- Microsoft Office including PowerPoint
- Encompass
- Empower
- Open Close/LoanPilot
- Customer Service
- FNMA, FHLMC, FHA, USDA, VA, Non-Agency
- Conflict Resolution
- Critical Thinking
- Teams
- Student Engagement
- Course Development
- Materials Preparation
- Online Instruction
- Classroom oversight
- Curriculum Planning
- New Hire Training
- Interpersonal Communication
- Online-based education
- Group and individual instruction
- Subject matter expertise
- Student rapport
Timeline
Corporate Mortgage Trainer
Computershare/NewRez
03.2021 - Current
Trainer and Construction Manager
Fair Way Lending
06.2019 - 03.2020
Sr. Corporate Trainer
GSF Mortgage Corp
06.2008 - 06.2019
Business Management -
University of Phoenix
Train the Trainer course for professional training skills -
Bob Pike
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