Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Computer Skills and System Proficiency
References
Timeline
Generic

Corina Moreno

Mesa,AZ

Summary

Accomplished customer service professional with 25 years of experience in local government. Highly organized and dependable candidate with exceptional skills in leadership, conflict resolution, critical thinking and analytical problem solving.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Code Compliance Director

City Of Mesa
01.2023 - Current
  • Acting Director from Jan 2023 until October 2023, Accepted permanent position October 2023 to present.
  • Responsible for planning, directing, and reviewing activities of all personnel assigned to Code Compliance
  • Work involves making and managing budget including recommending personnel and capital needs; directing or personally investigating citizen complaints about personnel conduct and services; directing and managing public hearing officer contracts; interacting with community organizations and representing City of Mesa on various committees and boards; coordinating activities with other law enforcement agencies or city departments; and participating in various Citywide projects and/or programs.
  • Recommends comprehensive goals and objectives and is responsible for their implementation and results achieved and manages activities of the Code Enforcement team
  • Operates with a high level of autonomy including overseeing and monitoring Code Enforcement personnel, managing both Civil and Criminal citations, and coordinating inspections and enforcement of high hazard situation and/or unsafe structures in conjunction with Building Official, Fire Marshall (Fire Department), and the City Prosecutor’s Office, outside agencies, and other departments as required.
  • Responsible for monitoring the activities of Code Supervisor and all Code staff to ensure conformance with safety and process directives and ensure quality customer services are being provided.
  • Devises, develops, and makes recommendations to City Management and City Council on policies and procedures related to code compliance projects, workloads, and staffing to increase efficiencies and to deliver customer satisfaction.
  • Works with city management and other City departments to constantly evaluate and improve Code Enforcement processes and procedures.
  • Prepares and reviews the following: budget recommendations for a division; statistics and reports on departmental activities; recommendations regarding performance ratings and disciplinary actions; departmental policies and procedures; administrative studies; and program proposals.
  • Analyzes information, statistics, and reports on departmental activities in order to determine service needs, availability of resources, and if existing programs meet needs of the public.

Code Compliance Supervisor

City Of Mesa
11.2019 - 01.2023
  • Supervised, Planned and Coordinated the activities of the Code Compliance Inspection Team
  • Ensured the Code compliance team focused on promoting the health, safety, and welfare of the citizens of Mesa through the enforcement of the City of Mesa Public Nuisance, Property Maintenance, Neighborhood Preservation , Zoning, Sign and Building codes.
  • Established work procedures, implemented policies and emphasized a resolution of violations in a cooperative manner.
  • Established relationships with neighborhood leaders, and concerned citizens.
  • Communicated with the general public, employees, City management, City Council and the City of Mesa Mayor regarding all Code compliance issues or concerns.
  • Ensured all policies, procedures, and safety standards were followed by staff.
  • Completed and prepared Employee performance evaluations.
  • Assisted staff in resolution of problems.
  • Prepared and reviewed evidence summaries for civil and criminal court proceedings.
  • Knowledge of rules of civil procedure as prescribed by the Arizona Supreme Court;
  • Conducted research and analyzed property ownership, utility records, and court records to contact property owners and resolve code violations.
  • Demonstrated continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service.
  • Assisted with budget preparation, reports, and statistics.
  • Supervised the Civil Hearing office. Assisted with processing civil citations, scheduling civil hearings, prepared legal documents, liens and judgement.
  • Attended and coordinated civil hearings.
  • prepared and applied civil fines and penalties in the Accela software system.

Code Compliance Officer I & II

City Of Mesa
02.2008 - 11.2019
  • Performed technical field inspections and investigation work in the enforcement of the City of Mesa's zoning, sign, exterior housing maintenance, building, and other public nuisance and environmental codes and ordinances.
  • Extensive customer service involving communicating effectively and persuasively with the public, city employees, management, contractor's, developers, government agencies, and public officials to explain codes, ordinances, violations and required corrective action.
  • Worked independently in the field and is responsible for decisions requiring discretion, judgement, and familiarity with a variety of codes and ordinances.
  • Explained technical problems and provides options using negotiation skills to resolve code violations.
  • Prepared written documents (notices of violation, stop work orders, letters, door hangers, civil citations, long form criminal charges, and reports) with clearly organized thoughts and using property sentence structure, punctuation, and grammar to convey the appropriate codes, facts, and statements.
  • Read and used city maps, property descriptions, and construction plans to ensure that structures are not erected in violation of code requirements. Reads and understands deeds, legal descriptions, quarter sections maps, microfilm, parcel maps and schematic drawings.
  • Prepared court documents and represents the City of Mesa in civil and criminal court for code cases.
  • Dealt with a high volume of cases often including stressful situations and a negative atmosphere.
  • Assisted in training new employees. Attended and represents the department at various City and public meetings.
  • Assisted with building Accela software system for the Code Compliance Department and trained all personnel to use the system
  • Created work instructions for the Accela software system

Building Plans Examiner

City of Mesa
10.2006 - 02.2008
  • Perform Technical review of small commercial construction plans to ensure compliance with all Municipal building codes, ordinances, and national standards which involves the ability to read and understand all construction plans, blueprints, schematic drawings and specifications
  • Works independently in making decisions, problem solving, and manages work time effectively to meet specific time constraints on all plan review projects
  • Communicates verbally, in writing, by e-mail, and by telephone with internal and external customers to explain and administer provisions of development requirements and codes
  • Operates a copier, personal computer (PC), and microfilm reader, engineer scale, and architect scale
  • Research's historical background information pertinent to individual building permits and researches code questions for proper interpretation
  • Knowledge of Building Safety Fees and to apply all applicable City of Mesa Building Plans Examiner (continued) fees associated which different types of permits in the Tidemark Permit system upon approval of plan review
  • Enters data to create and store public record information
  • Moves and files construction plans and all applicable paperwork
  • Maintains effective working relationships with coworkers, engineers, architects, and contractors in order to confer with them on plans to exchange information and resolve problems often under stressful circumstances
  • Answers code line questions received from the call center and in person at the screening counter
  • Screens plan's for completeness at time of submittal of new projects
  • Attends various code related courses and completes on-line class work related to building codes for continued education.

Development Information Specialist & Special Assigment (Building Safety Audit)

City of Mesa
03.2001 - 10.2006
  • Provides extensive customer service for both internal and external customers by interpreting, and answering questions related to building and zoning codes/ordinances, public works requirements, and land development regulations
  • Interprets and read blueprints, schematic drawing, zoning maps, water, sewer, gas and land quarter section maps, county assessor maps, recorded plat maps, and engineering A-drawnings
  • Performs/ approves over the counter plan reviews and issues permits for the following: single family site plans, residential master plans, gas line installation, banners, manufactured home site plans, temporary construction and sales trailers, holiday sales lot, duplicate certificate of City of Mesa Development Information Specialist & Special Assigment (Building Safety Audit) (continued) occupancies, plumbing, electrical and mechanical permits, demolitions, swimming pool site plans, nonhabitable room additions
  • Processes and approves tax and licensing applications for special events, massage establishments, liquor licenses, and peddler/transient merchants
  • Worked independantly in making decisions, solving problems, and managing work time
  • Prepared reports to supervisor for work load performed by entire work group
  • Researched zoning case files, variances, and subdivision files
  • Provided setbacks for both residential and commercial, parking requirements, permitted uses allowed in different zoning districts, sign regulations, site development standards, landscaping and screening regulations, public utility easements, property line, and allowable building heights for all types of residential properties and explain variance processes and special use permit processes associated with the Planning and Zoning Division
  • Attended various zoning hearings
  • Prepared utility service and zoning verification letters
  • Trained new employees in the position and prepared and created various work instructions and procedures related to position
  • Special Assignment (Building Safety Audit Team) worked directly under the building Safety Director and was responsible for researching all building permit records for miscalculated and unpaid permit fees
  • Prepared reports to director of all audit findings and communicated directly with City Auditors
  • Prepared, issued and mailed certified letters to collect or refund fees found during audit
  • Responsible for tracking all received payments and applied payments in the permit system.

Permit Technician I & II

City of Mesa
02.1999 - 03.2001
  • Extensive customer service to both internal and external customers which involves communicating verbally, in person, by phone, or e-mail
  • Process construction permit applications, plan submittals, and right of way permits
  • Calculated and applied all permit fees to approved permits
  • Answer questions and explained/interpreted policies, procedures, regulations, and requirements of the Building Safety Division
  • Issued all types of building permits including street work, and pavements replacement permits
  • Received, processed and coordinated requests for new utility service installations and changes to existing utilities
  • Dispatched utility service crews for pilot lighting, gas and water services/emergencies and water meter installations
  • Issued and sold domestic water, landscape, and hydrant meters
  • Read and interpret water, sewer, gas and land quarter sections maps, assessor maps, engineering A-drawings, and plat maps
  • Used an engineer scale to measure distances on quarter section maps and site plans to assign new addresses and show location of water, sewer, and gas lines
  • Locate sewer tie-ins for field personnel
  • Answer phones in the Call Center
  • Apply inspections requests to permits for customers, and post inspections results from field inspectors
  • Provided benchmark results to customers
  • Operated personal computer, microfiche reader machine, two-way radio, typewriter, calculator, telephone, and facsimile
  • Moved/lifted and filed all construction plans and paperwork.

Balancing Analyst

Unicorn Financial
07.1998 - 02.1999
  • Work directly under Accountant to process and balance daily funds received from cosmetic surgery loans
  • Processed and deposited payments received
  • Bank runs to deposit funds
  • Customer service via telephone for payment questions
  • Processed new loans received/data entry.

Dispatcher/Office Assistant

CPM Environmental Services, Inc.
05.1997 - 07.1998
  • Dispatched via two-way radio, air conditioning service technicians to job sites
  • Coordinate job sites with other contractors ordering crane services for HVAC units
  • Customer service answering telephones to schedule and coordinate monthly air conditioning service for commercial properties, invoicing/billing of all jobs completed
  • Accounts receivable, and payable, collections using Peachtree Accounting Software, purchase ordering of all supplies for job sites and service technicians vehicles, statement distribution, posting payments, alpha and numeric data entry, filing, faxing, message distribution.

Department Team Leader, Cashier Supervisor, Sales Floor Associate

Target (Mesa/Peoria)
08.1993 - 05.1997
  • Customer service on sales floor locating items through store, stockroom, and other store locations
  • Ordering from vendors, responsible for merchandise counts, sales, stocking and flow of merchandise, setting up displays, cashiering, inventory, supervise other sales associates, coordinated closing of store at night, counting down cash drawers nightly, responsible for cash reports, approve price changes, cash advances at registers, prepare registers in the morning with specific amount of cash, supervise all cashiers during shifts, coordinating breaks, lunches, and time off
  • Returns and exchanges of merchandise at the customer service desk.

Education

No Degree - Interdisciplinary Studies Strategic Leadership

Northern Arizona University
Flagstaff, AZ
01.2027

Associate of Arts - General Studies

Mesa Community College
Mesa, AZ
12.2020

Skills

  • Zoning Regulations Expertise
  • Computer Literacy and Software
  • Technical report writing
  • Leadership and supervision
  • Critical Thinking
  • Conflict Resolution Strategies
  • Networking and relationship building
  • Public Speaking
  • Community engagement
  • Policy Development and Enforcement

Affiliations

  • Arizona Women Leading Government
  • City of Mesa Hispanic Network

Certification

  • International Code Council Certified Building Plans Examiner
  • International Code Council Certified Zoning Inspector
  • City of Mesa Supervisor Academy



Computer Skills and System Proficiency

  • Microsoft Office, Excel, Word, Power Point, Teams, and Access Engineering drawing reference
  • Accela
  • Tidemark Advantage
  • Host Permit system
  • Adobe Acrobat
  • City of Mesa GIS, Zoning and Quarter Section Maps
  • City of Mesa Utility CIS Billing System
  • Kronos Time Keeping
  • ·Maricopa County Assessors Maps
  • TransUnion TLOxp

References

Mesa Police Department Lieutenant Ryan Russell

Ryan.Russell@mesaaz.gov

(480) 466-4731


Natalie Lewis Retired Deputy Manager City of Mesa

(602) 689-2048





Timeline

Code Compliance Director

City Of Mesa
01.2023 - Current

Code Compliance Supervisor

City Of Mesa
11.2019 - 01.2023

Code Compliance Officer I & II

City Of Mesa
02.2008 - 11.2019

Building Plans Examiner

City of Mesa
10.2006 - 02.2008

Development Information Specialist & Special Assigment (Building Safety Audit)

City of Mesa
03.2001 - 10.2006

Permit Technician I & II

City of Mesa
02.1999 - 03.2001

Balancing Analyst

Unicorn Financial
07.1998 - 02.1999

Dispatcher/Office Assistant

CPM Environmental Services, Inc.
05.1997 - 07.1998

Department Team Leader, Cashier Supervisor, Sales Floor Associate

Target (Mesa/Peoria)
08.1993 - 05.1997

No Degree - Interdisciplinary Studies Strategic Leadership

Northern Arizona University

Associate of Arts - General Studies

Mesa Community College

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Corina Moreno