Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AccountManager

Corina Robinson

Stratford,IA

Summary

Reliable, highly organized, detail-oriented individual with a knack for multitasking. Thrives in independent and team settings, successfully managing multiple priorities with a positive outlook. Demonstrates strong problem-solving skills, willingness to learn, and exceptional communication abilities. Poised to make valuable contributions to team success and drive positive outcomes. Eager to take on new challenges and advance organizational goals with dedication and enthusiasm.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Customer Service Team Lead

DXC Technologies
06.2021 - 01.2025
  • Managed the performance of 25+ customer service reps on my team of a high volume call center
  • Provided technical assistance, including issue research and resolution.
  • Assisted with reports, performed computerized data entry, Met daily goals and SLA’s
  • Maintained a positive and professional work environment
  • Handled escalated cases and tickets by taking supervisor calls and emails
  • Proven conflict resolution skills and an ability to diffuse potential situations.
  • Demonstrated ability to multi-task, work independently and led effectively in remote a work environment

Kitchen Manager/Chef

Bethany Life/ Timberland Village Assisted Living
08.2016 - 05.2021
  • Oversaw daily operations of a high-volume kitchen, ensuring timely preparation of food
  • Managed a team of 12 kitchen staff, served meals to 50+ residents daily
  • Developed and implemented recipes, Baked all treats daily
  • Reduced food waste
  • Ordered Food from Vendors, attended food shows
  • Rating of 100% during health department audits
  • Implemented customer feedback system to gather insights and improve dining experience.

Restaurant Owner/Operator

Corina's
01.2011 - 08.2016
  • Managed front and back of house, Ran business, Catered Events and Congregate Meals
  • Purchased food and cultivated strong vendor relationships.
  • Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
  • Managed payroll, daily deposits, and cost controls.
  • Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.

Real Estate Agent

Century 21 Signature Real Estate
04.2010 - 12.2012
  • Sold Houses
  • Created property listings with high-quality photos, detailed descriptions, and virtual tours
  • Negotiated contracts and terms of sale
  • Stayed up-to-date with local real estate market
  • Coordinated open houses
  • Conducted market research, printed fliers

Marketing Director

Hidden Acres Christian Center
01.2008 - 12.2011
  • Ordered store items after coming up with a new design, priced and organized the items to sell, maintained inventory of store items.
  • Built strong relationships with industry professionals and influencers.
  • Enhanced user experience on company website with comprehensive redesign, leading to increased traffic and engagement.
  • Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.

Food Service Director/Executive Chef

Hidden Acres Christian Center
01.2001 - 12.2008
  • Oversaw all aspects of kitchen operations, including menu planning, food preparation for up to 1000 people, and staff management
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Developed and implemented new recipes
  • Led a team of 10 chefs and kitchen staff serving up to 500 daily
  • Was able to save the camp $30,000 a year in food costs using 2 different vendors
  • Baked 1500-2000 cookies daily along with other desserts and meals
  • Did housekeeping in Off Season


Education

Real Estate License - Real Estate

Kaplan University
Stratford, IA
02-2010

High School Diploma -

Webster City High School
Webster City

Skills

  • Team leadership
  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Supply ordering
  • Staff management
  • Team building
  • Verbal and written communication
  • Goals and performance
  • Recruitment and hiring
  • Employee training

Certification

  • Excellence in Customer Service certification 4/2025
  • Customer Success Management Certification 5/2025
  • BLS & ACLS Certification - 2/27
  • Transportation Workers Identification Card
  • PIV Homeland Security Clearance- 8/30

Languages

Spanish
Limited Working

Timeline

Customer Service Team Lead

DXC Technologies
06.2021 - 01.2025

Kitchen Manager/Chef

Bethany Life/ Timberland Village Assisted Living
08.2016 - 05.2021

Restaurant Owner/Operator

Corina's
01.2011 - 08.2016

Real Estate Agent

Century 21 Signature Real Estate
04.2010 - 12.2012

Marketing Director

Hidden Acres Christian Center
01.2008 - 12.2011

Food Service Director/Executive Chef

Hidden Acres Christian Center
01.2001 - 12.2008

Real Estate License - Real Estate

Kaplan University

High School Diploma -

Webster City High School

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Corina Robinson