Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
General Merchandise Associate /Online Personal Shopper
Walmart
Derby, KS
04.2020 - 03.2023
Utilized inventory control systems to track merchandise levels and restock supplies accordingly.
Provided excellent customer service by greeting shoppers upon arrival and engaging them throughout their shopping experience.
Organized back room storage areas to ensure efficient access to inventory when needed.
Transported merchandise from stockroom to sales floor and followed planograms to accurately replenish items.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Processed returns and exchanges of merchandise in accordance with store policies.
Maintained cleanliness of the checkout area, including countertops, registers, and floors.
Helped customers find specific products, answered questions, and offered product advice.
Found products that match a customer's needs and preferences.
Fulfilled customer orders placed online, selecting the correct products based on customer specifications, ensured order accuracy, and prepped items for delivery or pickup.
Territorial Manager / Floater
Premier Food Services
Wichita, KS
10.2016 - 06.2017
Coached, mentored and trained team members in order to improve their job performance.
Established processes to ensure efficient workflow throughout the organization.
Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
Checked freshness of food and ingredients prior to use.
Assisted in serving meals to customers as needed.
Cooked meats, fish, poultry or other foods using various methods such as baking, frying or grilling.
Adhered strictly to safety regulations while handling sharp knives or operating machinery.
Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces, and taking out trash.
Associate / Department Manager
Walmart
Derby / Wichita, KS
07.2003 - 06.2016
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Issued receipts, refunds, credits or change due to customers.
Stocked shelves with merchandise when needed.
Received and stocked merchandise in a timely manner.
Organized shelves, racks and bins to ensure product availability.
Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
Coached and trained new staff members, providing guidance on department policies and procedures.
Ensured compliance with all safety regulations in the workplace.
Resolved customer complaints promptly and professionally in order to maintain good relationships with customers.
Handled shift overstock, restocking and inventory control.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
From 2003 to 2007, I started in Derby, KS; from there, I transferred to the Walmart on Pawnee in Wichita, KS. I stayed with Walmart in Wichita for three years, and then transferred back to Derby until 2016.
Education
Friona High School
Friona, TX
Skills
Calm under pressure
Team management
Self motivated
Verbal communication
Fast learner
Perform well in high-demand, fast-paced environments
Excellent time management
Detail Oriented
Languages
Spanish
Limited
Older Experience
I have five years of experience with managing at Golden Coral (1996-2001). I also have experience working in a factory with Sunland Potatoes (1993-1996).
Timeline
General Merchandise Associate /Online Personal Shopper