Developed valuable skills in fast-paced retail environment, including cash handling, inventory management, and customer service. Proven ability to work efficiently under pressure and maintain friendly and professional demeanor. Looking to transition into new field, leveraging these transferrable skills to contribute positively in new role.
Work History
Convenience Store Clerk
1 Year 7 Months
Farmers Cooperative Association Inc. | 11.2024 - Current
Operated cash register, processed transactions, and provided accurate change to customers.
Assisted in stocking shelves and maintaining inventory levels for optimal product availability.
Implemented effective merchandising strategies to enhance product visibility and customer engagement.
Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
Complied with company guidance and state and federal laws to control sales of tobacco, alcohol and Type products.
Ensured timely stocking of shelves, coolers, and displays for optimal product availability to customers.
Handled customer complaints professionally, resolving issues quickly to maintain positive relationships with patrons.
Maintained open lines of communication with management and coworkers for effective problem-solving and continuous improvement opportunities within the store.
Followed cash handling, inventory accountability and fueling station procedures as part of operations.
Stocked merchandise on display shelves and racks to provide good selection for customers.
Assisted coworkers with managing heavy workloads or covering shifts when needed, fostering a supportive team environment.
Conducted accurate cash handling and managed register transactions, ensuring balanced drawers at the end of each shift.
Received inventory from vendors and entered merchandise into inventory database to keep accurate records.
Participated in ongoing training sessions to stay current on company policies, procedures, and best practices for convenience store operations.
Met safe food handling protocols to comply with company, Location health department and industry standards.
Assisted customers with locating products, answering questions, and recommending items based on their needs.
Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
Maintained a clean and organized store environment for an improved shopping experience.
Trained new employees on store policies, procedures, and customer service standards effectively.
Assistant Manager
5 Months
Spartan Cafe Bar and Grill | 08.2023 - 01.2024
Assisted in daily operations, ensuring smooth service flow and customer satisfaction.
Supported staff training initiatives to improve service quality and team performance.
Coordinated inventory management, optimizing stock levels and reducing waste.
Implemented customer feedback systems to enhance dining experience and address concerns promptly.
Monitored health and safety standards, maintaining compliance with regulations and best practices.
Fostered positive team dynamics, encouraging collaboration and open communication among staff members.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Facilitated clear communication between employees and upper management through regular meetings and updates.
I also waitressed and bartended
Manager
3 Months
Fill N Chill | 05.2023 - 08.2023
Oversaw daily operations, ensuring efficiency and adherence to company policies.
Managed inventory levels, coordinating with suppliers to maintain stock availability.
Developed staff schedules, optimizing labor allocation for peak business hours.
Trained new employees on operational procedures and safety protocols.
Conducted performance evaluations, providing constructive feedback to team members.
Analyzed sales data to identify trends and adjust strategies accordingly.
Fostered a collaborative team environment, promoting open communication among staff.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Oversaw inventory management, optimizing stock levels, and reducing waste.