Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Corina Sanchez

Tucson,AZ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Correctional Officer III/ WIPP Officer

Arizona State Prison-Marana
07.2023 - Current
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Observed behavior of residents individually and in groups.
  • Completed intake paperwork, fingerprints, and searches.
  • Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
  • Interviewed inmates to obtain information and assess needs.
  • Disciplinary and job assignment suspensions
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Enforced rules and regulations to maintain order among inmates.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Assisted in intake and release of inmates.
  • Responded to inquiries from inmates and other members of public.
  • Coordinated with other law enforcement personnel to exchange information.
  • Conducted routine and emergency head counts.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Resolved payroll discrepancies quickly and successfully.
  • Maintained strict confidentiality of all payroll information and records.
  • Conducted interviews for hiring of inmate job positions to identify optimal candidates.
  • Assigning education, CTE, ABE, Functional literacy and a variety of major or regular programs to inmates.
  • Filling capacities on outside work crews, ACI contracts, Marana work crews.
  • Inmate pay and banking
  • Inmate letters and correspondence
  • Arranged substance abuse rehabilitation for offenders.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Administrative Support Staff

Sabino Veterinary Care
07.2022 - 07.2023
  • Maintained current and accurate medical records for patients.
  • Enhanced office productivity by handling high volume of callers per day.
  • Supported office staff and operational requirements with administrative tasks.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Entered data from pet records and office visits into computer system using Impromed.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Checked patient insurance, demographic and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

ER Day/Overnight Recptionist

Southern Arizona Veterinary Specialty & Emergency Center
12.2021 - 07.2022
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Operated multi-line telephone system to independently handle over 80 calls each day.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Checked patient insurance, demographic and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Facilitated communications between clients and field personnel to relay urgency of emergency

Correctional Officer II

Arizona Department Of Corrections
10.2021 - 11.2021
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Identified facility openings and designated inmates to housing units.
  • Supervised dining hall, outdoor recreation area, vocational shop and inmate housing unit.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Uploaded all evidence into case management system each day.
  • Use of ACIS internal database system
  • Multitasking during emergency situations
  • Use of multiple radios, while inputting accurate information into state documents and/or computer programs
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Use of mechanical restraints
  • Worked in lockdown environment
  • Worked in behavioral health unit
  • Sat on mental health watches/dry cell watches
  • Observed inmate behavior and documented activity in 10-minute intervals
  • Transportation
  • Yard operations, perimeter checks, long, and short.

Cadet

Arizona Department Of Corrections
08.2021 - 10.2021

• Graduated Correctional Officer Training Academy


  • 21 Credited hours, Rio Salado Community College


  • Obtained Correctional Officer Training Academy Certificate

Correctional Officer I

Arizona Department Of Corrections
01.2020 - 08.2021
  • This position works under close supervision from a higher authority
  • Perform technical assistance to the Correctional Officer II's and Security Staff
  • Inspect the inmate's incoming/outgoing mail and parcels, checking for contraband; confiscates and controls any found contraband
  • Maintains property accounts and records location of property; release property to authorized units and individuals; inform employees receiving property of responsibility and liability
  • Monitoring and authorizing the entrance and departure of employees and visitors from the complex
  • Monitor inmate activity, incoming and departing Assure compliance with overall facility procedures in an electronic control center, including security equipment and override systems; respond to internal, incoming and outgoing communication and maintain accurate security records
  • Performed related administrative tasks and complete special projects/assignments and reports as required by a supervisor
  • Maintained and operated general office equipment and attend meetings and required training
  • Maintained records of prisoners' identification and charges Inventories all property of incoming new arrivals, departures, roll ups for all inmate movement with proper paperwork
  • Maintains/creates all inmate detention packets/paperwork, and dead files.

Juvenile Detention Officer

Pima County Juvenile Court Center
08.2018 - 12.2019
  • Completed incident reports when disorder or violence occurs
  • Taught juvenile offenders basic life skills Transported juvenile inmates to and from court hearings, medical facilities, classes or recreational activities
  • Observed and recorded mental and physical health of each juvenile offender
  • Supervised inmates daily, including during mealtime and recreational time
  • Suggested special community service rehabilitation programs to help further support offenders
  • Created and maintained parole hearing information to keep leadership up-to-date on offender status
  • Built relationships with defendants and offenders, assessing living conditions and case background information
  • Maintained organized offender records and documentation in compliance with department and legal standards
  • Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers
  • Interpreted data from various assessment tools to determine appropriate level of supervision
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers
  • Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning
  • Initiated crisis intervention by following official crisis communication plans and training
  • Responded to calls in both routine and emergency situations
  • Detected and apprehended any unauthorized personnel
  • Investigated all security and safety violations
  • Maintained accurate and detailed logs of all events during each shift Maintained surveillance of building and identified all officials and employees before authorizing entrance
  • Processed and logged accurate and detailed incident reports
  • Delivered accurate verbal and written reports to company personnel
  • Responded quickly and effectively to all security violations and duress alarms
  • Collected and organized all surveillance data and information to protect client possessions and workspaces
  • Accounted for all equipment
  • Welfare checks/cell checks
  • Passing/preparing trays for meals
  • Conducting gym/rec
  • Mentoring 1 on 1 or 4 on 1
  • Supervised showers/day room activities, visits, medical visits within facility, programming, and pod clean, meals, etc
  • Documentation such as daily progress report logs, grades, behavior watches, AVMS, suicide watches, disciplinary write ups, medical/mental health slips
  • De-escalating skills, calling codes, applying mechanical restraints, psychical restraints such as PRT's and placing in the prone position with the least amount of force necessary
  • Monitoring youth 24/7 in all activities in and out of the unit
  • Participating in CFT's (Child Family Team Meetings)
  • Using 10 codes, radio talk
  • Detaining/Releasing youth (Intake), Temp outs Training provided in ICW (Control unit) cycling doors, securing, identifying personnel
  • Applying stips, such as keep separates, keep separate from the population, hygiene/medical isolation, 2 staff hi/lo, hi profile
  • Room confinements
  • Pat downs, wand, room strips, strip searches, complete unit strips, medicine pass, monitoring with medication such as correct mouth sweeps
  • Crisis watches called when necessary
  • Worked in girl's unit, boy's unit, behavioral unit, medical, hospital watch, control ward, intake, visit, child family meetings, programming, mentoring, gym/rec, max unit
  • Recording refusals, SWID #'s, status, personal information, location, activities completed on line and control rosters
  • Responsible for the safety and well-being of youth
  • Develops positive working relationships with youth Monitors and maintains a structured, caring, safe, healthy, and learning environment for detainees
  • Monitors and maintains security and control of the structured detention environment
  • Implements and delivers programs to youth, supporting detention philosophy, goals and objectives
  • Observes the behaviors of youth and situations that occur, recalls facts and prepares written reports
  • Monitors the detention facility to ensure a safe environment for both the youths and staff
  • Observes and ensures security for the facility in accordance with unit procedures and institutional practices
  • Determines detainee rule infractions, takes appropriate action, and reports violations and incidents
  • Maintains rosters and daily logs, and prepares incident, discipline and progress reports
  • Performs in processing of new youth detainees, which includes a safety and security check of their person and property
  • Escorts youth to and from courtrooms and throughout the facility Drives a court vehicle to transport youth to various appointments external to the center
  • Reacts to physical confrontations and emergency situations quickly and effectively using sanctioned defensive tactics skills
  • Applies restraining techniques requiring physical strength and coordination when necessary
  • Assists other officers who are involved with detained youth

Administrative Assistant

Rose Management Group
01.2018 - 06.2018
  • Screening and directing calls to appropriate officials, screening, processing and distribution of incoming and outgoing mail, processing and creating first class, certified and registered postage, scheduling for various reminders, staff meetings, phone calls.
  • maintaining daily calendar, maintaining daily logs for copy counts, petty cash, incoming package and delivery, weekly reviewing, ordering, and distribution of supplies for five Rose Academy schools
  • Scanning and sending documents to other office staff, using Excel program for spreadsheets, creating invoices, use of Outlook, Power point, Word and Adobe Photoshop
  • Maintain, log, review and process timesheets, perform calculations to ensure accuracy
  • Maintain incident report files, process updates to files, verify and review for accuracy checks, pay checks, and accounts payable
  • Maintain logs of mileage, supply orders and timesheet orders, create and prepare interview folders
  • Perform inventories for supplies and graduation events, process purchase orders thru various websites/companies
  • Utilize the Order Bot program, greet and communicate daily with the public, service vendors, parents, students to assist them in services, information or concerns
  • Maintain and process card shot and fingerprint clearance cards, notify Human Resources of incoming appointments,
  • Mail official transcripts, suspension documents, certified, AE retirement to previous employees, other schools and/or the public
  • Operate office equipment such as HP4250 Printer, C35 Printer, C364 Copy/Fax/Scan machine, phone, computer, etc.

CSR/Photo Lab Technician

Walgreens
01.2016 - 12.2017
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals
  • Recommendations as to photo size, finishing style, calendars, films, canvas, etc., trained and operates the photo processing
  • Picture Care Plus system, processes and maintains customer orders and records
  • Fills orders and ensures delivery to customer, photos, canvas, stock, rotate merchandise, set up and maintain displays, product and promotional products
  • Monitors orders, spends time with customer to meet customer needs/requests to ensure a happy, satisfactory experience
  • Processes digital passports photos, operates poster equipment

Fitting Room Associate

Walmart
07.2014 - 04.2015
  • Cleaned and maintained fitting rooms regularly.
  • Collected discarded merchandise, sorted and returned to display racks.
  • Welcomed each customer to fitting room with warm smile and kind words.
  • Offered help to customers and brought alternative sizes.
  • Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.
  • Monitored customers for signs of theft.
  • Repackaged and tagged returned items for sales floor.
  • Processed information and merchandise through POS register system.
  • Organized clothing and accessories that customers had returned to fitting room desk.
  • Reduced theft by limiting number of items that each customer took into fitting rooms.
  • Answered customer telephone calls to provide information about store policies and available merchandise.
  • Checked fitting room stalls and sorted merchandise to racks.
  • Maintained high customer readiness standards by delivering clean, neat and easy-to-shop store environment.

Monitor/Teacher's Assistant

Safford Christian Academy
10.2013 - 03.2014
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Supported student learning objectives through personalized and small group assistance.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Reviewed lesson material with students individually or in small groups.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Documented student progress and communicated with parents to keep informed.
  • Recorded grades for coursework and tests in online reporting system.
  • Supported instructor with test administration, curriculum development and assignment grading.
  • Supervised residential and day treatment children during class and on field trips.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.

Cashier

Basha's
05.2013 - 10.2013
  • Scanned products and used a cashier check out program to cash out customers, counted and balanced the cash drawer daily, cashed out customers by processing credit cards, debit cards, EBT cards, state checks, coupons, discounts, refunds, exchanges, sales items, etc
  • I assisted customers with finding products, directed them to the appropriate areas, followed all store policies, interacted with customers on a personal level to ensure a great shopping experience and to maintain repeat customers, resolved customer concerns, etc
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Counted cash in register drawer at beginning and end of shift Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Reviewed and resolved differences between accounting information and cash drawer
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Educated customers on promotions to enhance sales
  • Maintained organized and clean customer areas by completing daily recovery checklists
  • Checked identification for proof-of-age and refusing alcohol sales to underage customers
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign

Floral Assistant

5th Avenue Florist
01.2011 - 05.2011
  • Prepared potted plants and bouquets based on customer requirements.
  • Properly package flowers and plants for damage-free delivery.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
  • Delivered floral arrangements to customer locations, assisted in preparing floral arrangements, dusted shelves, rotated stock and floral products
  • Answered phones, assisted customers, assisted owner with tasks, water plants, and cut, condition, and clean flowers and foliage for storage, wrap and price completed arrangements, etc
  • Prepared various floral arrangements, including potted plants and bouquets based on customer requirements
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings
  • Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts


Education

PHI THETA KAPPA

Phoenix Community College

Certificate - Crime Scene Investigation

Maricopa Community Colleges - Phoenix College
Phoenix, AZ
05.2024

Certificate - Fingerprint Identification

Maricopa Community Colleges - Phoenix College
Phoenix, AZ
05.2024

Certificate - Corrections

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ
10.2021

Skills

  • Clerical Support
  • Administrative Procedures
  • Confidentiality and Data Protection
  • De-Escalation Techniques
  • Issue Response and Resolution
  • Database and Client Management Systems
  • Search and Seizure Procedures
  • Evidence Preservation
  • Complex Problem-Solving
  • Excellent Communication Skills
  • Calm and Professional Under Pressure
  • Highly motivated to work alone or as a team

Certification

Juvenile Detention Academy Certificate

  • August 2019
  • Issued by Arizona Supreme Court/AOC


Correctional Officer Training Academy Certificate

  • October 2021
  • Issued by Arizona Department of Corrections Rehabilitation & Re-Entry

Timeline

Correctional Officer III/ WIPP Officer

Arizona State Prison-Marana
07.2023 - Current

Administrative Support Staff

Sabino Veterinary Care
07.2022 - 07.2023

ER Day/Overnight Recptionist

Southern Arizona Veterinary Specialty & Emergency Center
12.2021 - 07.2022

Correctional Officer II

Arizona Department Of Corrections
10.2021 - 11.2021

Cadet

Arizona Department Of Corrections
08.2021 - 10.2021

Correctional Officer I

Arizona Department Of Corrections
01.2020 - 08.2021

Juvenile Detention Officer

Pima County Juvenile Court Center
08.2018 - 12.2019

Administrative Assistant

Rose Management Group
01.2018 - 06.2018

CSR/Photo Lab Technician

Walgreens
01.2016 - 12.2017

Fitting Room Associate

Walmart
07.2014 - 04.2015

Monitor/Teacher's Assistant

Safford Christian Academy
10.2013 - 03.2014

Cashier

Basha's
05.2013 - 10.2013

Floral Assistant

5th Avenue Florist
01.2011 - 05.2011

PHI THETA KAPPA

Phoenix Community College

Certificate - Crime Scene Investigation

Maricopa Community Colleges - Phoenix College

Certificate - Fingerprint Identification

Maricopa Community Colleges - Phoenix College

Certificate - Corrections

Maricopa Community Colleges - Rio Salado Community College
Corina Sanchez