Corina Sommer
Round Lake Beach,IL
Summary
Adaptable office and administrative support professional with a proven track record of high productivity and efficient task completion. Specializes in data entry, record management, and customer service, contributing to seamless operational flow. Demonstrates strong organizational, time management, and communication skills to consistently meet and exceed workplace demands.
Overview
10
10
years of professional experience
Work History
Workforce Management Scheduler
Uline
Kenosha, WI
12.2022 - 01.2026
- Developed and maintained optimized schedules for all US, Mexico, and Canada branches.
- Managed non-production activities to ensure adequate staffing levels and service fulfillment.
- Analyzed scheduling and staffing trends, providing improvement recommendations to leadership.
- Collaborated with management to implement Workforce Management (WFM) process enhancements.
Sr Customer Service Representative
Uline
Kenosha, Wisconsin
06.2021 - 12.2022
- Managed customer feedback and reported issues to management in a timely manner.
- Oversaw team handling of customer call escalations, mentoring new employees on service standards.
- Assisted coworkers with challenging customer situations, guiding them toward effective resolutions.
Customer Service Representative
Uline
Kenosha, Wisconsin
08.2020 - 06.2021
- Processed customer orders and handled account inquiries using advanced technology.
- Built strong business relationships with customers via phone, email, and chat.
- Guided customers through website navigation and online ordering processes.
- Resolved customer inquiries and issues efficiently to enhance satisfaction.
Bartender/Server
The Vine- Martini and Wine Bar
Grayslake, USA
05.2016 - 03.2020
- Operated cash registers and verified customer identifications efficiently.
- Held keys and alarm codes to ensure establishment security.
- Maintained professionalism while multitasking in high-stress environments.
- Prioritized tasks based on urgency levels to enhance service delivery.
- Collaborated with team members to complete tasks effectively.
Education
Bachelor of Arts - Psychology
Elmhurst College
Elmhurst, IL08.2014
Skills
- Client Support
- Data Interpretation and Reporting
- Crisis Resolution
- Task Prioritization
- Resource Management
- Analytical Problem Solving
- Collaborative Teamwork
- Excel
- Active Listening
- Attention to Detail
Timeline
Workforce Management Scheduler
Uline
12.2022 - 01.2026
Sr Customer Service Representative
Uline
06.2021 - 12.2022
Customer Service Representative
Uline
08.2020 - 06.2021
Bartender/Server
The Vine- Martini and Wine Bar
05.2016 - 03.2020
Bachelor of Arts - Psychology
Elmhurst College