Corina Valenzuela
Las Vegas,NV
Summary
Results-driven customer service professional with leadership experience supervising teams and supporting daily operations. Skilled in coaching team members, handling escalated customer concerns, and fostering a collaborative, high-performing work environment. Committed to delivering exceptional service while contributing to team success.
Overview
9
9
years of professional experience
Work History
Remote Inside Sales- Select Small Business
Gallagher
02.2022 - Current
- Created, supervised, and optimized lead flow from multiple campaigns, partnerships, and web-based inquiries using Salesforce Rapid Prospecting Engine to generate new business opportunities.
- Trained, supervised, and mentored new Inside Sales Associates, ensuring successful onboarding and productivity.
- Managed Gallagher Affinity Program outreach, handling high-volume calls to upsell current policies to existing franchise clients.
- Oversaw projects such as Homewise, targeting HOA-specific small business policies, including supervising and training out-of-country operations.
- Tested and validated new sales technology engines for the Select Digital Small Business Team, ensuring accurate functionality and seamless integration.
- Managed and qualified high-volume lists of small commercial business leads, ensuring alignment with insurance market needs before handing off prospects to live brokers.
- Supported brokers and supervisors with operational tasks, including out-of-office schedules, market appetite updates, and client communications.
Customer Service Team Lead
National Debt Relief
04.2019 - 02.2022
- Led and supervised teams of 6–10 Customer Service Representatives, maintaining service quality and compliance standards.
- Served as primary escalation point for complex client issues related to debt settlement accounts.
- Oversaw banking and client communication process for high-priority escalated cases.
- Delivered training and coaching on system updates, procedure changes, and performance.
- Maintained accurate records by managing emails, documentation, files, and follow-up calls .
Customer Service Representative
National Debt Relief
08.2018 - 04.2019
- Delivered clear and effective verbal communication skills to handle inbound and outbound client calls.
- Ensured clients had a clear understanding of their debt settlement programs.
- Accurately documented all client interactions and account updates.
- Thrived in a fast-paced environment while efficiently receiving high volume calls.
Fashion Consultant
AGACI
06.2017 - 01.2018
- Shared knowledge of current trends and emerging styles with customers.
- Ensured an enjoyable and engaging shopping experience.
- Maintained a high level of customer service in a fast-paced, high-volume retail environment.
Stylist
Hottie World
02.2018 - 07.2018
- Coordinated visual displays and marketing presentations to enhance store appearance and brand standards.
- Ensured a complete and engaging customer shopping experience.
- Assisted customers in selecting outfits that matched their personal style and preferences.
Education
Graduated -
Foothill High School
Henderson, NV05.2018
Skills
- Professional Email & Phone Communication
- Inbound & Outbound Calling
- Time Management in Fast-Paced Environments
- Multitasking Across Multiple Systems
- Attention to Detail
- Microsoft Word (policy documentation, correspondence)
- Microsoft Excel (data entry, tracking policies, basic reports)
- Microsoft Outlook (email communication, calendar management)
- Microsoft Teams / Zoom (virtual client meetings)
Timeline
Remote Inside Sales- Select Small Business
Gallagher
02.2022 - Current
Customer Service Team Lead
National Debt Relief
04.2019 - 02.2022
Customer Service Representative
National Debt Relief
08.2018 - 04.2019
Stylist
Hottie World
02.2018 - 07.2018
Fashion Consultant
AGACI
06.2017 - 01.2018
Graduated -
Foothill High School