Corina Zavala

• Reduced waste and saved resources by utilizing precise measurements and cutting techniques in the lens manufacturing process.
• Identified areas for improvement within laboratory processes, leading to increased accuracy and faster turnaround times for customer orders.
• Maintained high customer satisfaction with timely delivery of accurately produced prescription lenses.
• Supported business growth initiatives with diligent tracking of production metrics and timely completion of designated tasks.
• Stayed up-to-date on industry advancements, incorporating new technologies into daily practices to stay ahead of competitors in providing top-quality products.
• Reduced errors and rework by conducting thorough quality checks at multiple stages of the lens production process.
• Contributed to successful safety audits by adhering to all relevant protocols and consistently maintaining a safe working environment.
• Evaluated workplace procedures for efficiency, recommending and implementing changes as needed to ensure optimal lab performance.
• Streamlined inventory management by regularly updating stock levels, ensuring necessary materials were always available for production needs.
• Demonstrated exceptional problem-solving skills when addressing unique customer requests or complex prescriptions, ensuring optimal outcomes for each client''s vision needs.
• Prepared, sterilized and maintained ophthalmic instruments and equipment.
• Cleaned finished lenses and eyeglasses using cloths and solvents.
• Provided patient education on proper use and care of lenses.

• Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Recorded Type measures accurately and placed orders with eyeglass manufacturers.
• Contacted patients when eyeglasses or contact lenses arrived in store and used Tool to assist with final fitting.
• Operated lensometers to orient and mark uncut lenses for eyeglasses.
• Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
• Educated clients about how to adapt to, wear and care for eyeglasses.
• Prepared work orders outlining all specifications for new lenses and frames.
• Completed facial measurements such as temple length, bridge size and vertex distance.
• Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
• Completed field of vision, OCTs and pachymetry evaluations.

• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items and join reward programs.
• Collected and authorized payments of guests.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Performed cash, card and check transactions to complete customer purchases.

• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Handled cash transactions and maintained sales and payments records accurately.
• Restocked supplies and submitted purchase orders to maintain stock levels.

Worked with patients finding glasses and pricing out throught insurance

Pretested patients before bring them back to see Doctor

Billed insurance

Answered phone calls, patient questions