Corina Zufelt
Colorado Springs,CO
Summary
Results-driven operations professional with over 2 years of experience leading diverse teams in a fast-paced environment. Passionate about safety, compliance, and development and learning. Striving to create a safe and fun working environment while maintaining professionalism and efficiency in all paths.
Overview
4
4
years of professional experience
Work History
Process Assistant
Amazon
Colorado Springs, CO
09.2023 - Current
- Mentor 50 - 100 associates daily to meet customer expectations and providing guidance to the Area Managers
- Identified need for supplemental training and collaborated with managers and learning team to implement spacial awareness into training and reduced safety barrier trips by 70% over a 3-month period.
- Coordinated 2,300 associates to complete annual OSHA required hearing test over a 5-week period
- Associate safety committee member that escalates safety hazards and coordinates with all teams to reduce safety risks
- Identified need for visible signs about additional step on universal station ladders. Coordinated with managers and safety to complete project on 80 stations in 1 week, reducing injuries by 40% over 2-month period
- Recognized increase in left-sided ergonomic injuries. Worked with managers and safety to flip half of the stations to right side stations. Left sided injuries decreased by 60% over 3-month period
- Recognized quality improvement opportunity. Worked with managers and learning team to create a quality check sheet for 200 associates across 3 departments. Quality errors decreased by 15%
- Helped promote 3 associates to process assistants. Worked to develop operational understanding, people management, resume building, and mock interview sessions.
Learning Ambassador/Process Guide
Amazon
Colorado Springs, CO
02.2022 - 09.2023
- Mentor/guide associates towards meeting customer expectations and providing assistance to the Process Assistants and Area Managers
- Trained over 115 associates on SOP, item processing, problem solving, and safety drills over a year span
- Led a team of 14 associates through Gift Wrap Peak Season. Responsible for packing out 145,000 units across a 9-week period. Recognized at top performing Singles Gift Wrap shift.
- Revamped mix station set up to improve rate and ergonomic performance. Realigned box suites and scanner locations that allowed for a 16% rate increase.
- Identified need for additional problem solve table in SmartPac. Worked with Senior Ops, IT, and RME to create full functioning work station in less than 5 days. Reduced dwell time by 4 hours and increased CPT rate by 15%.
Education
Bachelor of Business Management - Business Management
Colorado State University Global
Denver, CO05-2028
Skills
- Collaborative: Work well alongside other team members and take part in discussing ways to generate solutions
- Communication: Communicates clearly the importance of safety, taking all precautions, and following steps to ensure safety among fellow associates without prejudice to race, gender or sexual orientation
- Dependable: Reliable and on time for shifts, picking up extra shifts, being flexible when moved to different areas, and cross training opportunities
- Encouragement: Recognizes peers and associates for their achievements and encourages them to beat their best
- Resilient: Able to work well under pressure while maintaining a professional visage
- Adaptable: Able to quickly adjust to new teams, departments, and organizational changes with ease
Timeline
Process Assistant
Amazon
09.2023 - Current
Learning Ambassador/Process Guide
Amazon
02.2022 - 09.2023
Bachelor of Business Management - Business Management
Colorado State University Global