Qualified Agent with history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervising Agent
American Income Life Insurance Company
Athol, MA
10.2023 - Current
Monitored employee performance and provided feedback.
Assisted customers in selecting the right life insurance coverage for their needs.
Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
Monitored clients' insurance coverages to ensure changing needs were met.
Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Sought out new clients and developed clientele by networking to find new customers.
Achieved sales targets through effective client presentations and follow-up.
Household Manager
Stay At Home Mom
Athol, MA
03.2021 - 10.2023
I took a three-year career break to manage my children and household.
Managed household budget.
Developed strong time-management and organizational skills by balancing multiple priorities.
Led and executed family events, projects, and activities.
Server
Bailey's Bar & Grille
Townsend, MA
04.2019 - 03.2021
Maintained a clean workstation by restocking supplies, wiping down counters.
Provided excellent customer service by addressing any complaints or concerns promptly.
Greeted customers, answered questions and recommended specials to increase profits.
Provided exceptional customer service to ensure customer satisfaction.
Recorded orders accurately into the Point of Sale system.
demonstrated leadership in team settings
Shift Leader
Dunkin' Donuts
Tewksbury, MA
01.2016 - 04.2019
Performed cashier duties such as taking orders, collecting payments and providing change.
Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Provided excellent customer service to maintain a positive atmosphere for guests.
Assisted management team with inventory counts of food products and beverage supplies.
Cashier
Market Basket
Westford, MA
10.2014 - 01.2016
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Identified discrepancies between actual count and register balance; made corrections accordingly.
Answered customer questions and provided store information.
Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Nashoba Valley Technical Highschool
Westford, MA
06-2018
Skills
Sales management
Effective communication
Team management
Resourceful
Supervisory role experience
Effective leadership
Remote work
Certification
Active Life Insurance License in the following states
MA,RI,MI,TN,ME,NC,TX,SC,FL and CT
Timeline
Supervising Agent
American Income Life Insurance Company
10.2023 - Current
Household Manager
Stay At Home Mom
03.2021 - 10.2023
Server
Bailey's Bar & Grille
04.2019 - 03.2021
Shift Leader
Dunkin' Donuts
01.2016 - 04.2019
Cashier
Market Basket
10.2014 - 01.2016
Active Life Insurance License in the following states
MA,RI,MI,TN,ME,NC,TX,SC,FL and CT
High School Diploma -
Nashoba Valley Technical Highschool
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