Corine Barragan
Tucson,AZ
Summary
- Dynamic Customer Service Representative with a proven track record at Alorica, excelling in conflict resolution and team leadership. Skilled in performance evaluation and customer satisfaction measurement, I effectively de-escalated issues and coached team members to enhance service quality, ensuring a positive customer experience and fostering a collaborative work environment.
- Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Alorica
Tucson, AZ
03.2021 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Provided leadership during times of organizational change or crisis situations.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Delegated work to staff, setting priorities and goals.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and trained new employees to meet job requirements.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Coached, mentored and trained team members in order to improve their job performance.
Overnight Stocker
Amazon
Tucson, AZ
11.2020 - 02.2021
- Sorted returned merchandise for restocking or disposal.
- Replenished items to maintain stock availability.
- Assisted customers by locating items and loading heavy purchases in vehicles.
Stocker
Walmart
Tucson, AZ
05.2020 - 11.2020
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Removed outdated products from shelves in accordance with company policy.
Education
GED -
Pima Community College
Tucson, AZ05-2016
Skills
- Customer service
- Performance evaluation
- Conflict resolution
- Team leadership
- Employee training
- Technical support
- Client relations
- Appointment scheduling
- Understanding customer needs
- Adaptive team player
- Microsoft office
- Microsoft outlook
- Customer satisfaction measurement
- Feedback analysis
Languages
English
Professional
Timeline
Customer Service Representative
Alorica
03.2021 - Current
Overnight Stocker
Amazon
11.2020 - 02.2021
Stocker
Walmart
05.2020 - 11.2020
GED -
Pima Community College