Summary
Overview
Work History
Education
Skills
Timeline
Generic

Corine Bonitatibus

Schenectady,NY

Summary

Proactive Retail Pharmacy Manager with extensive experience ensuring regulatory compliance, optimizing staff performance, and enhancing patient care. Skilled in medication dispensing, inventory control, and patient education. Committed to improving pharmacy operations and providing exceptional customer service to advance my career.

Professional with strong background in retail pharmacy management, demonstrating effective leadership in team collaboration and result-driven operations. Proven track record in optimizing pharmacy workflows, enhancing customer satisfaction, and ensuring compliance with industry regulations. Skilled in inventory management, staff training, and strategic planning. Reliable and adaptable, consistently meeting organizational goals and adapting to changing needs.

Overview

31
31
years of professional experience

Work History

Retail Pharmacy Manager

CVS Pharmacy
11.1993 - Current
  • Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Increased customer satisfaction by implementing efficient prescription processing and medication counseling.
  • Enhanced patient care by providing personalized medication recommendations based on individual needs and preferences.
  • Managed pharmacy inventory for optimal product availability and reduced waste.
  • Developed a strong team through effective recruitment, training, and performance management strategies.
  • Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Collaborated with store manager to maintain daily operations.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Fostered a positive work environment by addressing staff concerns promptly and fairly.
  • Optimized workflow processes, resulting in increased efficiency and reduced wait times for customers.
  • Streamlined patient consultation process to enhance understanding of medications while respecting privacy concerns.
  • Reduced medication errors by conducting thorough quality assurance checks on all prescriptions filled.
  • Coordinated with healthcare professionals to ensure accurate medication therapy and improved patient outcomes.
  • Strengthened relationships with healthcare providers to facilitate seamless communication regarding patient medications and therapies.
  • Educated patients about proper medication storage, disposal, and safety practices to minimize potential risks or adverse effects.
  • Maximized employee productivity through effective scheduling, delegation of tasks, and ongoing feedback on performance goals.
  • Collaborated with other pharmacy managers within the organization to share best practices and identify opportunities for improvement across locations.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Communicated with patients, ensuring that medical information was kept private.
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
  • Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
  • Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
  • Learned and adapted quickly to new technology and software applications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Bachelor of Science - Pharmacy

Albany College of Pharmacy
Albany, NY
06-2000

Skills

  • Prescription Verification
  • Professional ethics
  • Medication Dispensing
  • Pharmaceutical knowledge
  • Employee Scheduling
  • Training and mentoring
  • Patient education and counseling
  • Insurance Billing
  • Inventory Control
  • Quality Assurance
  • Medicare and Medicaid process
  • Drug Inventory Management
  • Policy Enforcement
  • Inventory and restocking
  • Performance Metrics
  • Medication Therapy Management
  • FDA Drug Safety Guidelines
  • Immunizations

Timeline

Retail Pharmacy Manager

CVS Pharmacy
11.1993 - Current

Bachelor of Science - Pharmacy

Albany College of Pharmacy

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Corine Bonitatibus