Summary
Overview
Work History
Education
Skills
Timeline
Generic

Corine Campbell

Mobile,AL

Summary

Dynamic Customer Care Associate with proven expertise at SCW Financial, excelling in complaint handling and problem resolution. Recognized for enhancing customer satisfaction through personalized support and effective communication. Adept at multitasking and maintaining high performance standards, contributing to positive company reviews and fostering brand loyalty.

Overview

18
18
years of professional experience

Work History

Customer Care Associate

SCW Financial
02.2016 - 05.2025
  • Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
  • Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
  • Contributed to positive company reviews by delivering exceptional support experiences to clients.
  • Analyzed paperwork to verify completeness and eligibility for requested products and services.
  • Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
  • Maintained good call control to quickly uncover questions and keep call times low.
  • Provided exceptional service by consistently meeting or exceeding key performance indicators.
  • Participated in weekly meetings with management teams regarding goals progress updates.
  • Balanced multiple priorities simultaneously, ensuring timely completion of tasks without compromising quality standards.
  • Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
  • Promoted brand loyalty through genuine empathy for customers'' needs and personalized support experiences tailored to individual preferences.
  • Assisted in developing training programs to boost team performance and productivity.

Customer Service Representative

Impressionable Tax Service Llc
06.2007 - 08.2015
  • Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
  • Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
  • Contributed to positive company reviews by delivering exceptional support experiences to clients.
  • Analyzed paperwork to verify completeness and eligibility for requested products and services.
  • Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
  • Maintained good call control to quickly uncover questions and keep call times low.
  • Provided exceptional service by consistently meeting or exceeding key performance indicators.
  • Participated in weekly meetings with management teams regarding goals progress updates.
  • Balanced multiple priorities simultaneously, ensuring timely completion of tasks without compromising quality standards.
  • Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
  • Promoted brand loyalty through genuine empathy for customers'' needs and personalized support experiences tailored to individual preferences.
  • Assisted in developing training programs to boost team performance and productivity.

Education

Murphy High School
Mobile Al
05.2003

Skills

  • Complaint handling
  • Call center experience
  • Reporting and analysis
  • Coaching and mentoring
  • Live chat support
  • Customer education
  • Payment processing
  • Dispute resolution
  • Shipping and delivery
  • Customer service
  • Inbound customer service
  • Active listening
  • Time management
  • Multitasking and organization
  • Problem resolution
  • Decision-making
  • Verbal and written communication
  • Email communication
  • Relationship building
  • Customer relations
  • Data entry
  • Product knowledge
  • Appointment scheduling
  • Order processing
  • Stress management
  • Call logging
  • Email correspondence
  • Teamwork and collaboration
  • Problem-solving
  • Problem-solving skills

Timeline

Customer Care Associate

SCW Financial
02.2016 - 05.2025

Customer Service Representative

Impressionable Tax Service Llc
06.2007 - 08.2015

Murphy High School

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