Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Housekeeper
Navy Gateway Inns & Suites NAS Fallon
08.2018 - Current
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Worked on cleaning team to service hotels, offices, and other commercial buildings.
Adhered to professional house cleaning checklist.
Verified cleanliness and organization of storage areas and carts.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Sales Associate
Bonnie Plant Farm
02.2020 - 08.2022
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Engaged with customers to build rapport and loyalty.
Answered customer questions about sizing, accessories, and merchandise care.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Provided positive first impressions to welcome existing, new, and potential customers.
Hotel Manager
Kim K LLC
03.2006 - 06.2018
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Developed and implemented marketing strategies to promote hotel services.
Developed and implemented strategies to optimize operational efficiency and maximize profits.
Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
Provided exceptional service and assistance to guests upon check-in.
Implemented successful strategies to increase customer satisfaction.
Education
High School Diploma -
Horizon Ridge Online Academy
Henderson, NV
06.1999
Skills
Laundry Management
Infection Control
Guest Relations
Supply Inventory Management
Customer Service
Physically Strong
Deep cleaning expertise
Attention to detail
Timeline
Sales Associate
Bonnie Plant Farm
02.2020 - 08.2022
Housekeeper
Navy Gateway Inns & Suites NAS Fallon
08.2018 - Current
Hotel Manager
Kim K LLC
03.2006 - 06.2018
High School Diploma -
Horizon Ridge Online Academy
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