Corine Orona
Queen Creek,AZ
Summary
Professional with experience in Southwest Airlines customer service, prepared to excel in this role. Skilled in handling passenger inquiries, resolving issues, and ensuring smooth operations at airport and call center. Reliable, adaptable, and adept at meeting changing needs with excellent communication and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
09.2000 - Current
- Assisted passengers with check-in, boarding, ticketing an special service requests, ensuring a smooth travel experience.
- Handled flight changes, rebooking, checking required carry-on bags while maintaining excellent customer satisfaction.
- Managed boarding gate operations, including announcements, document verification, and resolving last minute travel issues.
- Supported baggage services by processing claims for delayed, lost, or damaged luggage.
- Resolved customer complaints and travel disruptions calmly and professionally, maintaining compliance with airline policies and TSA regulations.
- Operated airline reservation and check-in systems to issue tickets, boarding passes, and luggage tags accurately,
Customer Service Reservation Agent
Southwest Airlines
03.1993 - 09.2000
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Implemented feedback from supervisors to constantly improve performance and grow professionally within the role.
- Managed passenger name records with accuracy and confidentiality, ensuring the protection of sensitive personal information.
- Exceeded performance metrics regularly while keeping focus on quality interactions with each customer interaction.
- Managed high call volume while maintaining a friendly and professional demeanor, ensuring positive interactions with customers.
- Stayed up-to-date on company policies, promotions, and pricing strategies to provide well-informed guidance to customers.
- Resolved customer complaints with empathy and professionalism, resulting in higher customer retention.
Education
High School Diploma -
Rio Grande High School
Albuquerque, NM06-1985
Skills
- Customer service
- Engaged listening
- Problem-solving skills
- Accurate data entry
- Call center experience
- Computer proficiency
- Complaint handling
Timeline
Customer Service Representative
Southwest Airlines
09.2000 - Current
Customer Service Reservation Agent
Southwest Airlines
03.1993 - 09.2000
High School Diploma -
Rio Grande High School
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