Corine Ramos
Victorville,CA
Summary
Knowledgeable Lead Account Clerk with over ten years experience in Utility Billing. Excel in problem-solving and effective communication, ensuring accuracy in utility billing and financial reconciliations. Demonstrated ability to enhance team collaboration and streamline processes, achieving significant improvements in operational efficiency. Methodical, hardworking and dedicated with strong communication, planning and problem solving abilities.
Overview
11
11
years of professional experience
Work History
Lead Account Clerk
City Of Victorville
01.2023 - Current
- Training with the Utility Billing Finance Supervisor in all areas and job duties including, Evaluations, UB Reconciliation, Interviews, Preparing and execution of the the SaaS Flip and attending mandatory Supervisor meetings.
- Training and supervising new employees.
- Approving bill adjustment through Tyler Workflow.
- Approving Utility Billing permissions through Tyler Workflow.
- Preparing daily cash deposit and recording all monies received for City Hall, Library, Animal Control, Airport and Police Department.
- Working closely with Accounting to resolve bank discrepancies.
- Utility bill refunds on closed accounts.
- Preparing and processing Utility Bills.
- Preparing and submitting liens and lien releases to the County for recording.
- Preparing Journal Entries.
- Generating Invoices for sewer charges.
- Updating Utility Billing rates as required.
Senior Account Clerk
City Of Victorville
10.2021 - 01.2023
- Uploading and recording all payments received via Web, Lockbox, Ebox, EFT and IVR daily.
- Preparing daily cash deposit and recording all monies received for City Hall, Library, Animal Control, Airport and Police Department.
- Working with Accounting to locate banking discrepancies.
- Utility bill refunds on closed accounts.
- Processing returned items and sending letters to customers.
- Preparing and processing Utility Bills.
- Tracking and billing all hydrant water meters.
- Starting new accounts and sending Service Orders to the Meter Department to set meters for new construction.
Account Clerk
City Of Victorville
07.2019 - 10.2021
- Establish Commercial and Multi-Family sanitation services.
- Answer phones for Commercial Sanitation accounts.
- Schedule pickups for Commercial on-call compactors and roll-offs.
- Collect landfill tickets from Victorville Disposal monthly in order to verify charges on the County landfill bill.
- Collect Roll-off, American Organics and MRF tickets monthly in order to bill commercial customer accounts for pickups.
- Process refunds on closed water and sanitation accounts.
- Process adjustments on water and sanitation accounts.
- Work closely with Code Enforcement regarding Commercial Sanitation services.
- Process returned items and send letter to customers.
- Generating utility bills for Water/Sanitation and Gas/Electric.
- Generating final bills.
- Generating shut-off notices.
Dispatcher/Payroll Technician
Blue Ribbon Dispatch
04.2018 - 06.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Dispatching, routing, and tracking deliveries and pickup of materials..
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Receive and process load tenders from customers by phone, email or company portals.
- Log driver and customer load information on a daily basis.
- Match drivers paperwork with dispatch paperwork in order to verify delivery and pay driver.
- Invoice customers for loads transported.
- Correspond with customers by phone and email throughout the day.
- Resolve issues for both drivers and customers.
- File paperwork.
Account Clerk
City Of Victorville
03.2014 - 03.2018
- Establish Commercial and Multi-Family sanitation services.
- Answer phones for Commercial Sanitation accounts.
- Schedule pickups for Commercial on-call compactors and roll-offs.
- Gather landfill tickets from Victorville Disposal monthly in order to verify charges on the County landfill bill.
- Gather Roll-off, American Organics and MRF tickets monthly in order to bill commercial customer accounts for pickups.
- Process refunds on closed water and sanitation accounts.
- Process adjustments on water and sanitation accounts.
- Work closely with Code Enforcement regarding Commercial Sanitation services.
- Processing returned items.
- Generating utility bills for Water/Sanitation and Gas/Electric.
- Generating final bills.
- Generating shut-off notices.
- Sign off sanitation for business licenses.
Education
Associate of Science - Business Administration
Victor Valley College
Victorville, CA12.2017
Skills
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Critical Thinking
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
Timeline
Lead Account Clerk
City Of Victorville
01.2023 - Current
Senior Account Clerk
City Of Victorville
10.2021 - 01.2023
Account Clerk
City Of Victorville
07.2019 - 10.2021
Dispatcher/Payroll Technician
Blue Ribbon Dispatch
04.2018 - 06.2019
Account Clerk
City Of Victorville
03.2014 - 03.2018
Associate of Science - Business Administration
Victor Valley College
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