Corine Montes
718 East Mayfield Street Karnes City,Texas
Summary
Correctional Officer with a 9 year history experience of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.
Overview
12
12
years of professional experience
Work History
Records Clerk
Karnes County Immigration Processing Center
04.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Handled confidential information and files
- Followed a pristine filing system to organize and keep track of all detainees files
- Efficiently worked with word doc, excel, and other computer programs
- Able to send emails and work copying machine
Correctional Officer
Karnes County Immigration Processing Center
10.2015 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts/census.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, and records.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison regularly.
- Maintained accurate records of inmate incidents or infractions using computers or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations,and assisted in multiple fire and emergency drills.
- Enhanced facility security by conducting regular inspections and identifying any potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of inmates individually and in groups.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting.
- Supported, supervised, and assisted in mental health activities and programs for inmates by connecting them with appropriate resources and services within the facility.
- Inspected vehicles wanting access to enter facility for contraband, and proper identification.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Helped organize and supervise inmate work assignments.
- Placed inmates in appropriate housing and go through facility scheduling with them.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Investigated and responded to incidents of inmate misconduct.
- Built solid relationships with staff and professional relationships with inmates to keep institution safe and secure.
- Interviewed inmates to obtain information and evidence on incidents or problems.
- Supervised security of the facility through cameras located throughout the buildings in central control and granted access to secure doors through a panel in central control
Cashier
Walmart
04.2014 - 09.2015
- I was responsible for checking out costumers groceries and bag them accordingly , sorting and placing returns back on shelves, all while maintaining high satisfatisfaction
- Greeted customers entering store and responded promptly to customer needs.
- Helped determine and assist customer needs.
- Worked flexible schedule and extra shifts to meet store needs and deadlines.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Monitored self-checkout systems and provided help in working the machines.
Secretary
Texas Management Associates
11.2013 - 04.2014
- My responsibilities included answering phones, delivering messages, sorting through paperwork and cleaning while maintaining precise and organized results.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created detailed reports summarizing critical data points such as budgets or performance metrics for easy review by upper management.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for management.
Drive Thru Cashier
McDonald's
05.2013 - 10.2013
- I was responsible for taking orders, entering them, handing out orders, cleaning and occasionally making food in a fast and accurate manner.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Resolved problems with orders quickly and offered refund or replacement.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Sales Representative
Tony Mass Thrift Store
07.2012 - 11.2012
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Answered customer questions about products and services, helped locate merchandise.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Victory Learning Center
San Antonio, TXMcCollum High School
San Antonio, TXSkills
- Records Management
- CPR Trained
- Emergency Response
- De-Escalation Techniques
- Correctional facility procedures
- Weapons training
Home
(830)968-0872
Timeline
Records Clerk
Karnes County Immigration Processing Center
04.2024 - Current
Correctional Officer
Karnes County Immigration Processing Center
10.2015 - Current
Cashier
Walmart
04.2014 - 09.2015
Secretary
Texas Management Associates
11.2013 - 04.2014
Drive Thru Cashier
McDonald's
05.2013 - 10.2013
Sales Representative
Tony Mass Thrift Store
07.2012 - 11.2012
Victory Learning Center
McCollum High School
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