Corine Watkins
Cambridge,MD
Summary
Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Overview
3
3
years of professional experience
Work History
Front Line Crew Member
Chik-Fil-A
Cambridge , MD
12.2024 - Current
- Communicated effectively with other staff members during shifts.
- Maintained a clean and organized workstation.
- Directed patrons to restrooms and other amenities within facility.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Adhered to all company policies and procedures.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Performed cashier duties, including taking payments and making change.
- Served meals quickly and courteously to customers' satisfaction.
- Cultivated environment of positivity and immersive storytelling for each store guest, maintained clean and safe environment and cared for frontline equipment and props.
- Greeted customers and responded to inquiries.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Customer Service Representative
Highs of baltimore
Deale, Maryland
02.2022 - 04.2023
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered customer inquiries and provided accurate information regarding products and services.
- Strengthened customer retention by offering discount options.
- Identified opportunities for upselling additional products or services based on customer needs.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Washed windows both inside and outside of the facility.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
Backline Cook
Hardees Resturant
Warsaw, Virginia
08.2021 - 11.2021
- Executed proper techniques when preparing menu item ingredients.
- Grilled and deep fried various foods from meats to potatoes.
- Made meals in accordance with company standards and requirements.
- Followed sanitation procedures and maintained a clean work environment.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Consistently monitored food production to ensure quality standards were met.
- Managed multiple orders accurately while ensuring customer satisfaction at all times.
Education
BBA - Business Administration
Strayer University
Baltimore, MD12-2028
High School Diploma -
Washington And Lee Highschool
Montross, VA05-2021
Skills
- Upselling strategies
- Scheduling and planning
- Menu memorization
- Initiative and proactivity
- Maintaining cleanliness
- Efficient work ethic
- Patience and empathy
- Stress tolerance
- Cash handling expertise
- Complaint handling
- Payment processing
- Inventory management
- Problem-solving aptitude
- Team coordination
- Multitasking and organization
- De-escalation techniques
- Positive attitude
- Workstation setup and breakdown
Timeline
Front Line Crew Member
Chik-Fil-A
12.2024 - Current
Customer Service Representative
Highs of baltimore
02.2022 - 04.2023
Backline Cook
Hardees Resturant
08.2021 - 11.2021
BBA - Business Administration
Strayer University
High School Diploma -
Washington And Lee Highschool