Corinna Anderson

• Received Employee of the Quarter
• Enhanced communication with families through regular updates and meetings, fostering a supportive environment for the youth.
• Improved youth care outcomes by implementing evidence-based practices and personalized interventions.
• Collaborated with multidisciplinary teams to ensure comprehensive support for each child in the program.
• Established strong rapport with youth, building trust and fostering open dialogue about personal issues and concerns.
• Assisted in crisis intervention efforts, de-escalating tense situations and maintaining order within the facility.
• Conducted thorough assessments of youths'' progress, adjusting care plans as needed to optimize results.
• Completed clear and concise documentation of youth behavior and actions.
• Evaluated needs of youth and outlined measures to address.
• Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
• Assisted youth with obtaining resources such as food, clothing and shelter.
• Provided emergency response in crisis situations to diffuse tensions and prevent violence.
• Recorded client information on special flow sheets, accurately indicating clients behaviors.

• Educating at risk populations on Human trafficking (Foster Kids, runaways, children of various backgrounds)
• Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
• Organized community outreach programs, increasing public awareness about important dangers and risks are children are facing and are targeted by predators affecting all youth.
• Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
• Distributed supportive services information to help individuals enhance ways of living and achieve self-sufficiency.
• Facilitated groups at varies STRTP / Group Homes on Human Trafficking awareness and how recognize possible predators and there grooming techniques they often utilize when they target there victims.
• Offer resources and support for victims of human trafficking so they may start the process healing and obtain their freedom again.
• Raised awareness of public health issues through organizing presentations.
• Enhanced clients' outcomes by providing one-on-one counseling on health behaviors and disease management.
• Administered survey on client's knowledge of the presentation before and after to see if the presentation was useful and impacted the client's awareness and how to possibly avoid becoming an human trafficking victim.
• Maintain the highest level of confidentiality.
• Participated in community outreach activities to promote health & safety education initiatives.

• Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
• Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
• Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
• Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
• Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
• Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
• Communicated behavior choices to residents by outlining positive and negative consequences of choices.
• Enforced policies and safety standards through building and room rounds.
• Promoted positive relations between residents and staff.
• Supported personal needs of residents dealing with diverse conditions.

Successfully help developed transitional reentry housing program for women on parole reentering Society.

Participants were able to completed the program that led them in becoming self-sustaining and self-sufficient. Staff maintained non-judgmental environment; Staff did not think for participants Staff taught participants to think for themselves.

* Supervised 4 case managers and trained them.

* Provide support and resources to participants that were on parole.

* Train staff on Case management and Trauma informed Care

* Assisted with staff schedules

* Assisted and supported with struggling staff job performances and evaluations

* Created behavior treatment plans for struggling participants

* Assisted participants in obtaining essential documents and applying for government assistant programs in the first 30-days entering program

* Provided quarterly progress report data for the agency reentry grant.

* Provided Reentry Rapid Housing Rental Assistance for all individuals on Parole or recently discharge from parole.

* Rental assistance application and approvals

* Landlord advocacy and mediation

* Eviction navigation and document assistance

* Evidence based intensive case management

* Risk and Need assessments

* Substance Abuse Referrals / Linkage

* Maintain a excellent communication with Parole Agents and providing advocacy for parole participant

* Ongoing Individual / Family Support Services

* Referral / Linkage to other services

* Mentoring

* Behavioral Health / Mental Health Navigation

* Educational Support

* Employment Readiness

* Housing Navigation

* CPS Navigation and Support

* Maintain Housing Needs and Requirements

* Emergency Readiness,Drills and Kits

• Enhanced client satisfaction by efficiently managing caseloads and providing personalized support.

• Provided weekly trauma informed intensive case management.
• Case notes
• Probation and or Parole reports
• Supported and helped create individualized participant lead S.M.A.R.T goals.
• Developed and instructed self-enrichment groups (Self-Sabotage behaviors, Self Esteem, Cognitive Thinking and Healthy spending /Budgets).
• Maintain Transitional House needs (Food, maintenance and emergency preparedness).
• Appointment Advocacy
• CPS Advocacy. Provided support and helped participants navigate through difficult CPS/ CPS court tasks and case plans to regain custody of their children.
• Housing Navigation
• Assistance in applying for government assistance (Medical, Food Stamps, Cash Aide).
• Vital Documents Assistance
• Lead weekly staff meetings and provided training
• Problem Solving
• Mental & Behavioral health navigation and advocacy
• Crisis support
• After hours support
• Human Trafficking Street Outreach - Volunteered before I was hired and after I was hired (16 months).

• Handled past due accounts, including collections and status reports.
• Executed account updates and noted account information in company data systems.
• Created a highly organized filing system for account documents resulting in increased efficiency.
• Processed invoice payments and recorded information in account database.
• Developed strong professional rapport with vendors and clients.
• Managed all payments processing, invoicing and collections tasks.
• Managed clerical needs of company employees, including copying, faxing and file management.
• Tagged, organized and stored physical files.
• Answered inquiries concerning standardized policies, procedures, and regulations.
• Dispersed incoming mail to correct recipients throughout the office.
• Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
• Created weekly and monthly reports .
• Trained junior team members on administrative processes, company requirements and performance strategies.
• Helped less experienced staff manage daily assignments.
• Received and screened a high volume of internal and external communications, including email and mail.

Interviewed, onboarded, developed and oversaw daily activities of 10 clerical and administrative office personnel.

• Evaluated and identified ineffective workflow processes to devise and implement solutions that achieved greater productivity and personnel performance.
• Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
• Conducted annual performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
• Verified documents and associated records to catch and resolve discrepancies.
• Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions.
• Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.

• Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
• Calculated driver's hours and processed for drivers payroll
• Trained and evaluated employees to ensure their work performance met company standards.
• Optimized delivery routes, taking into account traffic, road conditions and other factors.
• Checked paperwork prior to dispatching crew members to make sure that all details were accurate.
• Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
• Oversaw scheduled routes to assure that they were appropriately covered by delivery drivers.
• Responded to customer messages in regards to delivery issues.
• Maintained, diagnosed and troubleshoot trucking issues that arose while in the field.
• Created schedules and dispatched drivers to various sites in the area of Southern California.
• Planned, assigned and directed 23 fleet drivers to ensure successful deliveries and excellent customer service.
• Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
• Spoke with customers to determine whether their expectations regarding deliveries had been met or exceeded.
• Established transportation cost standards and economical shipping practices.
• Conducted research on logistics operations, including literature reviews, interviews and site visits.
• Implemented strategic shipping policies to achieve long and short-term sales targets.
• Oversaw scheduling for the day-to-day activities of 25 transportation employees.
• Created freight billing manual and trained billing dept. Employees
• Approved all Freight & Harbor container billing invoices before billing dept. Mailed them to customers to assure accuracy

• Evaluated and reconfigured systems to support customer service and operational goals.
• Evaluated operational records and made scheduling adjustments to maximize efficiency.
• Communicated with floor managers to determine merchandise placement.
• Contacted customers prior to delivery to confirm and coordinate delivery times.
• Create Shipping labels
• Maintain Container inbound /outbound to minimize storage fees
• Distribute work orders to forklift drivers on the floor
• Inventory