Summary
Overview
Work History
Education
Skills
Timeline
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Corinna Collins

Gurnee,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

14
14
years of professional experience

Work History

Customer Service Representative Agent

Horizon Window Fashion Call Center
01.2023 - Current
  • Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
  • Resolved customer inquiries, complaints, and issues providing insightful solutions
  • Answered inbound calls to greet and assist customers with various needs and questions
  • Communicated with clients over phone, email and chat platforms.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
  • Responded to customer requests for products, services, and company information.

Assistant Manager

DTLR Fashion Department Store
07.2017 - 01.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Assisted in recruiting, hiring and training of team members.

Assistant Manager

Little Caesars Pizza
06.2013 - 06.2017
  • Performed statistical analysis on sales data to measure company progress and diagnose procedural obstacles and weakness
  • Coordinated employee schedules according to staff availability and processed time-off requests
  • Communicated with clients to address questions, concerns and needs and provide quality customer service
  • Referred unresolved customer grievances to designated departments for further investigation
  • Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.

Child Care Leader

DCFS Foster Care Assistance, Moneda Family
08.2010 - 01.2013
  • Improved communication between parents and staff by organizing regular meetings and updates on children''s progress.
  • Promoted a safe and nurturing environment by maintaining cleanliness standards and enforcing safety guidelines.
  • Enhanced child development by implementing creative and age-appropriate activities.
  • Trained new staff members to uphold the high standards of care expected at our facility.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play, and instruction.

Education

High School Diploma -

Waukegan High School
Waukegan, United States

Skills

  • Help Desk E-Pic
  • Office 360 Microsoft Teams
  • Genesys cloud FedEx Labels
  • Decision Making Work Complaint Handling
  • Hiring and Retention Microsoft Word
  • Microsoft PowerPoint Microsoft Outlook
  • Sales Monitoring Statistical Data Gathering
  • Scheduling and Coordinating Managing Multiple Priorities
  • Directing Team Members Complicated tasks with minimal direction
  • Ability to anticipate the needs of others and able to accomplish
  • Microsoft Excel
  • Microsoft Outlook
  • Customer Service
  • Typing Speed
  • Call flow maximization
  • Call center experience
  • Office equipment proficiency
  • Microsoft PowerPoint

Timeline

Customer Service Representative Agent

Horizon Window Fashion Call Center
01.2023 - Current

Assistant Manager

DTLR Fashion Department Store
07.2017 - 01.2022

Assistant Manager

Little Caesars Pizza
06.2013 - 06.2017

Child Care Leader

DCFS Foster Care Assistance, Moneda Family
08.2010 - 01.2013

High School Diploma -

Waukegan High School

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Corinna Collins