Corinna Conde
Fort Collins,CO
Summary
Dedicated administrative assistant with strong organizational and customer service skills. Proven ability to thrive in fast-paced environments while maintaining attention to detail and sound judgment. Demonstrates effective multitasking capabilities and a self-motivated approach to completing clerical tasks accurately and on time.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Summitstone Mental Health Partners
Fort Collins , CO
12.2016 - Current
- Acted as initial point of contact for clients at crisis clinic, including inpatient services.
- Facilitated billing and insurance verification, establishing proper guarantors for payment processes.
- Generated various reports and maintained spreadsheets for monthly evaluations.
- Coordinated bi-monthly supply orders to support office operations.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Minute-taking for directors and management meetings.
- Point of contact for legal mental health paperwork and communication with courts.
Child Protection Intake Worker
Larimer County Human Services
Fort Collins , Colorado
03.2016 - 12.2016
- Managed incoming calls related to child and adult protection, ensuring accurate documentation of concerns.
- Submitted detailed reports for review to enhance case handling efficiency.
- Performed intakes by collecting background information from new clients.
- Collaborated with other professionals to coordinate care for clients.
- Prepared reports summarizing client data for administrative review.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
Customer Navigator
Weld County Human Services
Greeley, Colorado
06.2014 - 03.2016
- Streamlined client processing in three Human Services locations, including child and adult protection, Medicaid, food stamps, child support, and employment services.
- Conducted case investigations on CBMS while triaging clients to correct departments.
- Oversaw client check-ins and efficiently placed clients into queues via Compass system.
- Maintained accurate records of client interactions in accordance with agency policies and procedures.
- Provided information and guidance to clients on how to access services and resources.
- Actively listened to clients in order to identify their needs and provide effective solutions.
Administrative Assistant/Advocate III
Health District
Fort Collins, CO
11.2006 - 07.2012
- Facilitated access to community resources by advocating for client needs.
- Provided support for medication applications with pharmaceutical companies.
- Welcomed all incoming clients, enhancing first impressions.
- Processed client applications, ensuring proper documentation and appointment setup.
- Handled charts responsibly, ensuring compliance in archiving practices.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Bilingual Patient Service Representative
Salud Family Health
Fort Collins, CO
06.2005 - 11.2006
- Streamlined patient check-in and check-out procedures, improving overall workflow.
- Executed billing processing and data entry for all patient transactions.
- Distributed CICP cards to eligible individuals within the indigent program.
- Coordinated scheduling for patient appointments to ensure timely service.
- Ensured all necessary paperwork was completed prior to patient visits.
- Assisted with scheduling follow-up appointments according to provider availability.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Verified insurance information, collected payments, and scheduled appointments.
Bilingual Customer Service Representative
Center Partners
04.2004 - 06.2005
- Provided repair services for wireless customers, enhancing device functionality.
- Resolved customer complaints and issues promptly and professionally.
- Educated customers on how best utilize their purchased products or services.
- Informed customers about promotional offers or discounts that may be available based on their purchase history.
- Took ownership of each call by listening attentively to understand individual needs.
- Maintained a friendly yet professional demeanor during all interactions with customers.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
Education
High School -
Scottsbluff High School
Scottsbluff, NE01.1995
Western Nebraska Community College - English as a Second Language
Western Nebraska Community College
Scottsbluff, NESkills
- Spanish fluency
- Data entry proficiency
- Calendar management
- Office administration
- Data entry
- Client communication
- Customer service
- Schedule management
- Microsoft Excel
- Minute taking
- Task prioritization
- Computer skills
- Documentation and reporting
Languages
Spanish
Native/ Bilingual
References
- Sonja Bonine 307-340-2189
- Maria Fuerte 970-308-8444
- Sonny Pickowitz 970-692-7430
Timeline
Administrative Assistant
Summitstone Mental Health Partners
12.2016 - Current
Child Protection Intake Worker
Larimer County Human Services
03.2016 - 12.2016
Customer Navigator
Weld County Human Services
06.2014 - 03.2016
Administrative Assistant/Advocate III
Health District
11.2006 - 07.2012
Bilingual Patient Service Representative
Salud Family Health
06.2005 - 11.2006
Bilingual Customer Service Representative
Center Partners
04.2004 - 06.2005
High School -
Scottsbluff High School
Western Nebraska Community College - English as a Second Language
Western Nebraska Community College
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