Corinna Espino
Odessa,TX
Summary
Member Services
Sam's Club - Odessa, TX
April 2013 to Present
I have worked for Sams Club since 2013. I started as a cashier within six months I was promoted to work Claims. In Claims, my responsibilities were to key out any damages in store, or any return items.I worked that department for about two years then I moved to the marketing office in that department my responsibilities were to go out to businesses and offer them our membership card from Sams club, and offer Credit Cards applications as well. Afer that I moved to Member service department in 2016 . I’ve been working member service ever since. In this position my responsibility is to help members with and questions and concerns. Also consistent of returning of items that where brought back to the store, I also signed up members for membership cards and credit cards applications, at the same time I was answering phone call and help with customer concerns,and take messages for mangers. I’ve been working for Sam’s club for about 11 years now. Now looking forward to other job opportunities. I am also bilingual fluent in English in Spanish. I am a people person and I’m willing to learn and work in other work
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Sam’s club
Odessa, TX
04.2013 - 04.2024
- Developed positive relationships with customers through friendly interactions.
- Implemented innovative methods for streamlining the customer service process.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Fort Hancock High School
Fort Hancock, TX05-1999
Timeline
Customer Service Representative
Sam’s club
04.2013 - 04.2024
Fort Hancock High School
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