Corinna Foote
Tacoma
Summary
- Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
- Authorized to work in the US for any employer
Overview
13
13
years of professional experience
1
1
Certification
Work History
Tax Preparer
JACKSON HEWITT TAX SERVICE
11.2022 - Current
- I provide excellent customer service while doing my job and representing my employer in all aspects of my daily life. I advertise for my company by talking to people and answering questions then inviting them to come to the office for a more in-depth conversation on their tax issue.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Ensured error-free calculations by conducting rigorous reviews before submitting completed forms.
- Train incoming New preparers
Customer Service Representative
Lombino Martino Law Firm
11.2021 - 10.2022
- Answer phones, open consultation intakes, notated files and pass them on to attorneys take payment for services
- I use soft phone communication systems, software online networking and MS office to complete daily job activities and requirements
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Team Member/Cashier
Tractor Supply Company
04.2021 - 09.2021
- Interact with customers to help determine their needs and recommend the best products for them.
- Customer service greet customers upon entering store and ask what I can help them with.
- Cashier run the register accepting payment upselling when possible to a higher level product, engaging in conversation and explaining the benefits of enrolling in our neighbors club buy the power plus protection plans for eligible items and and applying for tractor supply cards.
- Stocking freight stocking the shelves with our products on freight delivery days.
- Customer load outs loading customer vehicles with their purchases
- Answering phones to provide the best possible customer service while answering questions about products and services.
- Computer skills using the computer to complete required paperwork pertaining to orders and customer records and services.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Allied Universal Security Officer
Allied Universal/ Universal Protection Services
10.2020 - 04.2021
- Night Security for a Medical Facility and 24 hour Urgent Care.
- Hourly Patrols and Scans of facility, controlled access, securing facility employee ID verification, interaction with public and emergency services, escorting patients or personal as required, completing daily reports and incident reports.
- Security officer at a Retail Facility.
- Hourly patrols and scans of facility, roving patrols, customer service , emergency, services interaction, safety inspections of equipment and facility, responding to complaints and incidents such as theft accidents medical emergencies
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Security Officer
Securitas
11.2018 - 07.2020
- Access control
- Warehouse gate access gating in and out trailers and container logging incoming loads and empties and releasing outbound loads. Writing DAR’s interacting with client office. Using computer and company software to gate in and out containers and trailers. Report suspicious activity and damaged loads.
- Court house access
- Scan properties of individuals with ex ray upon entry into courthouse direct individuals through appropriate security screening process. Maintain peaceful compliant entry into building.
- MULTICARE MEDICAL CENTER
- Tacoma General Hospital/ Mary Bridge Children’s Specialty Center
- Covid 19 Access Control Screener
- Screened patients, visitors and hospital personnel for covid symptoms and high risk conditions.
- Provided access control.
- Removed uncooperative individual from the premises.
- Interacted with supervisors and management personnel.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Event Security
StaffPro
09.2018 - 12.2018
- Coordinated special event security details, ensuring adequate coverage and rapid response capabilities were maintained throughout the duration of each event attended by large crowds or high-profile guests.
- Implemented effective access control measures at campus events, contributing to overall event security and crowd management efforts.
- Supported event security teams by assisting with crowd control and traffic direction, ensuring smooth operations during large-scale events.
Ross Sales Associate
Ross Dress For Less
12.2017 - 01.2018
- Cashier, Customer Service, Stocking
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Office Assistant
Vincent View Mobile Home Park
11.2012 - 05.2014
- Maintained confedentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
General Laborer
SUNRISE STAFFING SERVICES
07.2013 - 03.2014
- I completed general warehouse duties such as pick and pull orders, labeling, palletizing, working on conveyor line filling and sealing boxes, and tagging and packaging products.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
Candy Packager/ General Laborer
Remedy Intelligent Staffing
08.2012 - 02.2013
- Followed packing processes to increase speed and accuracy.
- Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
Cashier/Food Prep
Labor Works
06.2012 - 09.2012
- I Worked as cashier and food and beverage server at Cheney Stadium during the baseball games.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate Degree - Education
Pierce College at Fort Steilacoom
Lakewood, WA06.2016
High school diploma or GED - undefined
Bates Technical College
Tacoma, WA05.1989
Skills
- Communication skills
- Time management
- Income tax preparation
- Local, state, and federal tax returns
- Active listening
- Critical thinking
- Data entry
- Customer service
- Organization skills
- Document preparation
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
Certification
- Wa Guard License November 2018 to December 2021
- CPR/AED October 2018 to April 2021 CPR/AED, FIRST AID (Adult and Pediatric), SEIZURE RESPONSE AND RECOVERY
- Security Guard November 2018 to December 2021
Assessments
Assessments
- Proficient in various assessments including customer service, scheduling, sales skills, and administrative tasks.
- Demonstrated reliability and integrity in work style assessments.
- Forklift safety and front desk agent skills also assessed as proficient.
Timeline
Tax Preparer
JACKSON HEWITT TAX SERVICE
11.2022 - Current
Customer Service Representative
Lombino Martino Law Firm
11.2021 - 10.2022
Team Member/Cashier
Tractor Supply Company
04.2021 - 09.2021
Allied Universal Security Officer
Allied Universal/ Universal Protection Services
10.2020 - 04.2021
Security Officer
Securitas
11.2018 - 07.2020
Event Security
StaffPro
09.2018 - 12.2018
Ross Sales Associate
Ross Dress For Less
12.2017 - 01.2018
General Laborer
SUNRISE STAFFING SERVICES
07.2013 - 03.2014
Office Assistant
Vincent View Mobile Home Park
11.2012 - 05.2014
Candy Packager/ General Laborer
Remedy Intelligent Staffing
08.2012 - 02.2013
Cashier/Food Prep
Labor Works
06.2012 - 09.2012
High school diploma or GED - undefined
Bates Technical College
Associate Degree - Education
Pierce College at Fort Steilacoom
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