Corinna Gunnell
Fairfield Twp,OH
Summary
High-energy Lead Access Coordinator successful in building and motivating dynamic teams while cultivating a company culture. Offering top notch project management, team leadership and problem solving abilities. Ingenious in maximizing resources to meet challenging demands. Result driven analytical leader with excellent multitasking abilities to achieve daily operational goals. Currently I am serving as Interim Patient Access Supervisor managing 30+ employees at Bethesda North and Bethesda Arrow Springs.
Overview
9
9
years of professional experience
Work History
Interim Patient Access Supervisor
TriHealth
01.2024 - Current
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
- Served as a key resource for senior leadership in developing strategic plans for the growth and expansion of Patient Access services, contributing valuable insights based on firsthand experience managing daily operations.
- Served as a liaison between patients, physicians, and administrative staff to address concerns or questions related to registration or billing issues effectively.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting goals for future growth and development.
- Assisted in the development of departmental budget, monitoring expenditure levels, and identifying opportunities for cost savings without compromising on patient care quality.
Lead Access Coordinator
TriHealth
10.2021 - 01.2024
- Collaborated with clinical teams to ensure appropriate patient placement based on acuity and service requirements.
- Trained new staff members on relevant software systems, contributing to a well-prepared workforce.
- Implemented quality improvement initiatives to enhance the Access Coordinator role's effectiveness within the organization.
- Developed strong working relationships with colleagues across multiple departments through effective collaboration on shared initiatives or projects impacting patient access operations.
- Improved patient access by streamlining registration processes in our surgery areas.
Patient Access Associate
TriHealth
04.2019 - 10.2021
- Enhanced accuracy of demographic data collection by implementing thorough review processes before finalizing registrations or admissions documentation.
- Promoted a positive work environment through effective collaboration with colleagues, fostering teamwork and mutual respect among staff members.
- Participated in cross-training initiatives, enhancing the team''s ability to provide comprehensive support across various departments within the hospital setting.
- Stayed calm under pressure to and successfully dealt with difficult situations in L&D/ Admitting and the ED during the pandemic.
STNA
Hillandale Communities
02.2018 - 04.2019
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Enhanced patient comfort by providing compassionate and attentive personal care.
Selling Supervisor
Limited Brands Inc.
04.2015 - 02.2018
- Empowered staff members through continuous professional development opportunities tailored to individual strengths.
- Collaborated with other department supervisors to optimize cross-functional communication for overall store success.
- Created a positive work environment, fostering strong teamwork and maintaining high employee retention rates.
- Promoted brand loyalty programs to enhance customer engagement and drive repeat business opportunities.
Education
High School Diploma -
Fairfield High School
Fairfield, OH05.2014
Skills
- Associate Conflict Resolution
- Effective problem solving
- Operations and staff management Management
- Budget, productivity and performance metrics
- Insurance Verification
- Extensive Customer Service Experience
Timeline
Interim Patient Access Supervisor
TriHealth
01.2024 - Current
Lead Access Coordinator
TriHealth
10.2021 - 01.2024
Patient Access Associate
TriHealth
04.2019 - 10.2021
STNA
Hillandale Communities
02.2018 - 04.2019
Selling Supervisor
Limited Brands Inc.
04.2015 - 02.2018
High School Diploma -
Fairfield High School
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