Corinna Quilliam

Operations Coordinator (Start Smart Labs)

• Spearheading the development and organization of a new tech start-up in partnership with Airbnb, assisting a serial entrepreneur in establishing the company’s operational foundation.
• Created and implemented Standard Operating Procedures (SOPs) for key business functions, including hiring, onboarding, offboarding, and office management.
• Managing accounts payable and overseeing company finances, ensuring timely payments and budget tracking.
• Providing comprehensive administrative support, including scheduling and calendar management for the CEO and Owner, as well as general office coordination tasks.

• Leading the project management of a down-to-the-studs remodel of a 1,500 square-foot luxury condominium in Florida. Overseeing all aspects of the project from design through construction, managing high-end vendors, budgets, and schedules.
• Successfully handled a critical situation when the original designer went bankrupt, ensuring the project remained on track with minimal disruptions.
• Preparing to lead the full-scale remodel of a large estate in Cape Cod, MA, with responsibilities including design coordination, budget management, and vendor oversight.
• Managing all personal scheduling for the entrepreneur, including medical and dental appointments, and coordinating travel, meetings, and logistics for board positions across several companies.
• Handling logistics for his political engagements, including meetings, events, and travel. Planned and executed an exclusive dinner event for 60 high-profile individuals as part of one of his political initiatives.
• Managing all family travel logistics, including domestic and international trips. Coordinating detailed itineraries, booking flights, hotels, transportation, and entertainment for the family and extended members, ensuring seamless travel experiences.
• Regularly organizing multiple domestic trips per month and coordinating international travel for up to six people, including trips across Europe and frequent visits to Disney properties in the U.S.

• Proficiently orchestrated a demanding and intricate calendar encompassing a wide array of responsibilities
• This included maintaining a fully booked calendar often scheduled two weeks in advance while expertly navigating complexities such as extensive travel requirements, coordination across multiple global time zones, oversight of a team of 12 direct reports and orchestration of activities for an 1800-person Go To Market organization
• Managed documentation such as financial statements, reports, and customer briefing documents
• Controlled the flow of communications, escalating matters that required executive expertise
• Collaborated with the Board of Directors at the Fred Hutchison Institute, liaising with board planning personnel to schedule board and philanthropy committee meetings, as well as ad hoc meetings throughout the year
• Provided direction and coaching to 20 global administrative business partners
• Built a new high-volume calendar for the GTM team
• Streamlined meeting requests processes
• Managed complex domestic and global travel, including detailed itineraries and high-level customer meetings
• Four domestic trips per month, often multi-city
• Two international, multi-city/country trips per quarter
• Collaborated with cross-functional teams daily
• Planned and executed quarterly off-sites for a leadership team of up to 20 people
• Built and managed a global awards program
• Managed executive's inbox and prepared ghost emails (up to 10 per day) for high-level customers and internal communications
• Effortlessly managed a substantial daily workload, averaging 100-150 emails and 75-80 Slacks with 75% requiring action and attending four to five meetings requiring dedicated participation

• Upon proving to be a high-value asset to the executive, was asked to follow the individual to the new role at Stripe after only three months
• This was a global 22,000 person team
• Indirectly managed a team of 75 global executive assistants
• This included completely revamping the current support structure and right-sizing support ratios across the org

• Supported the executive in leading multiple business units and shaping decisions and strategies
• Implemented new frameworks and established a culture of support excellence among executive assistants
• Managed the executive's busy calendar and coordinated logistics and actions with cross-functional teams
• Led large-scale organizational relocations, including space planning and moving logistics
• Attended meetings, managed expense reports, monitored communications, and planned events
• Introduced innovative digital efficiencies to enhance executive impact

• Controlled administrative aspects and implemented a cost-effective travel policy
• Managed minutes and followed up on action items while maintaining total confidentiality on information and other data discussed and dispersed in various meetings
• Spearheaded construction, budgeting, space planning, and logistic processes during the office move, which impacted 80+ employees in the Seattle office