Creative cook with extensive experience in high-volume restaurant environments. Outstanding management skills with strong knowledge of food safety and sanitation practices. Efficient and committed to delivering excellent customer service.
Hi, I’m
Corinna Russell
El Paso,TX
Summary
Overview
8
years of professional experience
Work History
Spinato's Pizza
Sauté Chef
09.2019 - 10.2022
Job overview
- Chopped vegetables, sliced meats and made sauces to prepare food for service.
- Complied with nutrition and sanitation regulations and safety standards by taking proper precautions to deliver high-quality food timely and simultaneously.
- Followed instructions to cook menu items in cooperation with kitchen staff.
- Cooled, stored, labeled and dated food products appropriately to maximize ingredient freshness when preparing recipes.
- Served up to 45 customers per hour
Chick-fil-A
Supervisor
09.2017 - 09.2019
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Kept track of 25 employees and over 100 customers each shift daily
Hinduja Global Solutions
CSA
04.2016 - 09.2017
Job overview
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered 70 to 90 important and detailed calls daily
West Telemarketing
CSR, Sales
01.2015 - 03.2016
Job overview
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Responded to customer requests for products, services, and company information.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Achieved 9 sales per day while the goal was only 5 per day
Education
Santa Teresa High SchoolSanta Teresa, NM
High School Diploma
05.2013
University Overview
- Completed AP course in Spanish4
- Relevant Coursework: Financial Accounting
Skills
- Blade Preparation
- Cleaning Techniques
- Special Orders
- Meal Delivery
- Proper Food Handling
- Closing Procedures
- Allergy Management
- Portion Sizes
- Proper Food Storage
- Food presentation talent
- Food safety
- Frying
- Plating
- Institutional and batch cooking
- Budgeting
- Self-Motivated
- Dependable and Responsible
- Flexible and Adaptable
- Maintenance and Repair
- Good Telephone Etiquette
Languages
Spanish
Full Professional
Timeline
Sauté Chef
Spinato's Pizza
09.2019 - 10.2022
Supervisor
Chick-fil-A
09.2017 - 09.2019
CSA
Hinduja Global Solutions
04.2016 - 09.2017
CSR, Sales
West Telemarketing
01.2015 - 03.2016
Santa Teresa High School
High School Diploma
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