Corinna Thomas

• Processed orders from physicians' offices via telephone, fax or electronic means.
• Maintained accurate records for all prescriptions filled in accordance with state laws and regulations.
• Collaborated with healthcare providers to resolve any discrepancies on prescriptions being processed.
• Participated in training programs designed to increase knowledge base of pharmacy regulations.
• Maintained a safe working environment by adhering to established safety policies and procedures.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Interpreted and processed medication orders under supervision of pharmacist.
• Flagged potential side effects and allergies to prescribed medications for patients.
• Answered telephones to respond to questions or requests.
• Entered prescription information into computer databases.
• Provided patient counseling and education on medication usage, storage, side effects and drug interactions.
• Managed customer inquiries regarding prescription status or insurance coverage issues.
• Verified accuracy of patient information to ensure proper billing procedures were followed.
• Monitored patient profiles for potential adverse reactions or drug-drug interactions.
• Ensured compliance with all applicable federal and state regulatory requirements.
• Coordinated delivery services of specialty medications to patients' homes or other designated locations.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
• Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
• Received written prescription or refill requests, verifying information for completeness and accuracy.
• Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
• Established or maintained medications and other patient profiles.
• Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
• Part of a specialized team to reach out to doctor's offices to obtain missing ICD-10 codes via fax or phone calls
• Provided exceptional customer service, addressing patient questions and concerns with empathy.
• Participated in continuing education and training to stay current with pharmacy practices and technology.
• Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
• Monitored prescription refill requests and communicated with patients regarding their status.
• Supported pharmacy operations by answering phone calls and directing queries appropriately.
• Entered patient and prescription information into pharmacy software systems with high attention to detail.
• Prepared and processed medical insurance claim forms and records.
• Performed inventory management duties such as receiving, stocking and ordering medications.

Maintained up-to-date contact information for each case under review.

• Maintained records for each case, including phone numbers, contacts and any actions taken.
• Discussed and explained various tax forms with taxpayers.
• Researched accounts with reported discrepancies.
• Examined accounting systems and records to determine appropriateness of methods and controls.
• Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.
• Reviewed historical external data to check compliance with internal and regulatory standards.
• Conducted independent field audits and investigations of income tax returns to verify information provided.
• Audited sales and use tax calls to evaluate quality, accuracy and service levels of interactions.
• Conferred with taxpayers and tax representatives to discuss issues, laws and regulations related to returns and address problems.
• Answered questions from taxpayers and assisted individuals with completing tax forms.
• Prepared briefs, sought out records and produced documentation in support of court cases.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Maintained updated sales and use tax knowledge through audits and educating taxpayers.
• Maintained record log database of past audits to send to Columbus when the Dayton office was closing
• Interpreted federal, state, and local taxation codes for individuals or businesses.
• Attended court hearings relating to disputed tax cases when required.
• Analyzed complex financial documents such as bank statements, ledgers, and account records.
• Reviewed tax returns to ensure accuracy and compliance with applicable laws, regulations, and policies.
• Researched legal decisions pertaining to taxation matters as needed.
• Prepared reports summarizing the results of audits or examinations.
• Assisted taxpayers in understanding their obligations related to filing taxes.
• Maintained detailed records of all audit activities conducted within assigned area.
• Compiled data from multiple sources for use in audits or investigations.
• Collaborated with colleagues to provide guidance on complex issues related to taxes.
• Participated in training sessions designed to stay abreast of current tax laws.
• Maintained records, phone numbers, contacts, and actions taken for each case.
• Reviewed and analyzed general ledger accounts related to income tax payable, deferred tax assets, deferred tax liability, income tax expense, and reserve for uncertain tax positions.
• Educated clients on complex tax issues by explaining details in understandable terms.
• Conducted tax research using various resources and tools to verify proper compliance and tax filings to client's advantage based on current tax laws.
• Conferred with taxpayers and representatives to discuss issues, laws, and regulations related to returns and address problems.
• Reviewed historical data to check compliance with internal and regulatory standards.
• Organized files containing documents related to individual cases under audit.
• Provided guidance on tax regulations and procedures to clients and colleagues.
• Maintained up-to-date knowledge of changing tax codes, policies, and regulations.
• Participated in meetings with taxpayers to discuss proposed assessments or other matters.
• Identified discrepancies in accounting records related to taxes owed or overpaid.
• Advised clients on how to minimize their future tax liabilities through strategic planning techniques.
• Monitored deadlines associated with filing extensions, appeals, payments.
• Evaluated taxpayer accounts to determine eligibility for specific deductions or credits.
• Analyzed financial statements to ensure compliance with federal, state, and local laws.
• Prepared detailed reports of audit findings and recommendations for management review.
• Reviewed tax returns for accuracy and completeness, verifying reported income and expenses.
• Drafted correspondence outlining audit results and any necessary adjustments or corrections needed by the taxpayer.
• Researched complex tax issues using appropriate resources such as the Internal Revenue Code and other relevant materials.
• Conducted audits of businesses to ensure accurate reporting of taxable income.
• Investigated potential non-compliance issues and recommended corrective action.
• Communicated recommendations to resolve legal and fiscal issues.
• Obtained factual information relative to misrepresentation, improper use of proceeds and excessive expenses.
• Researched accounting and tax data with established schedule of performance expectations.
• Testified at tax hearings to give testimony regarding audit work performed.

• Verified and filled over 500 prescriptions per day in busy retail pharmacy setting.
• Managed medication stocks, including conducting counts, labeling products and maintaining controls.
• Worked with insurance companies to process claims, resolve problems and obtain payments.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
• Participated in prescription pharmaceutical and over-the-counter product inventory audits.
• Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
• Efficiently processed cash register transactions for new and refilled prescription orders.
• Maintained clean and organized pharmacy shelving and work areas.
• Compiled customer demographic, allergy and medical history background.
• Prepared and submitted claims to insurance companies for payment.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
• Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
• Accurately selected, measured and combined prescription components to prepare custom orders.
• Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
• Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
• Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
• Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
• Created new customer profiles and updated information in pharmacy computer systems.
• Trained over 20 new technicians to provide excellent customer service which resulted in 100% higher customer satisfaction scores.
• Executed opening and closing duties.
• Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
• Entered patient and medication information into CVS software to generate prescription labels.
• Counseled patients on appropriate use of over-the-counter and prescription medications.
• Checked medications for content, accuracy and completeness of all drug packaging and labeling.
• Researched customer health insurance plans to provide prescription authorization and efficient patient care.
• Dispensed medications to patients in accordance with pharmacist orders.
• Coordinated with other pharmacy locations to resolve transfer issues.
• Verified prescriptions by contacting physicians' offices and receiving approval.
• Delivered quality care to customers through close collaboration with pharmacist.
• Communicated with insurance companies for billing purposes.
• Prepared prescription transfer requests from competitor companies.
• Filled over 500 medication orders daily and entered orders into system.
• Established and updated patient profiles, including lists of medications and insurance details.
• Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
• Ordered out of stock medications to keep inventory well-stocked.
• Dispensed approximately 500 prescriptions daily.
• Merchandised related products to drive pharmacy department sales.
• Received, reviewed, dispensed and labeled over 500 prescriptions daily with expert accuracy.
• Ordered medicines on daily basis to meet anticipated demand from patients and reduce backorders.
• Communicated extensively with patients to provide assistance, support and instructions.
• Filled and processed prescriptions, delivering prompt and efficient patient care.
• Consulted with peers, technicians and other pharmacists to appropriately assess prioritization and complete orders accordingly.
• Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
• Eliminated third-party rejection claims through CVS.
• Supported pharmacist in preparing 500 prescriptions daily.
• Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
• Prepared medication labels with item name and quantity.
• Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
• Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
• Answered customer questions regarding medication.
• Checked accuracy and productivity in performance of Lead Pharmacy Technician's operational activities to maintain active pace of pharmacy.
• Closely inspected medications to determine accuracy of identities, strengths and purities.
• Verified insurance benefits to refill medications and upheld fantastic customer service standards.
• Maintained lines of communication with patients, providing instructions and general support.
• Interpreted and processed medication orders under supervision of the pharmacy director.
• Received, reviewed, dispensed and labeled over 500 prescriptions daily with expert accuracy.
• Supported pharmacist in preparing 500 prescriptions daily.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Eliminated third-party rejection claims through calling third parties.
• Assisted staff members with drug inventory, purchasing and receiving.
• Processed prescriptions, checking against known patient allergies.
• Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
• Delivered information on potential problems and reactions to prescribed medications for patients of all health conditions and age ranges.
• Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
• Entered orders into system and filled medication orders.
• Calculated dosage, filled prescriptions and prepared prescription labels.
• Filled over 500 medication orders daily and entered orders into system.
• Ordered medicines daily to comply with demands.
• Processed prescription transfer requests from competitors.
• Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
• Administered medications as per pharmacist orders.
• Restocked shelves and prepared expired drugs for return.
• Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
• Advised physicians on proper dosages and forms of medicines based on individual needs.
• Tracked medication usage trends in order to identify potential areas for improvement.
• Handled customer complaints regarding medications or services provided by the pharmacy department.
• Monitored staff productivity levels and provided guidance when needed.
• Ensured that all medications were stored properly, following safety protocols.
• Assisted pharmacists in filling prescriptions accurately and efficiently.
• Conducted regular audits of drug inventories to detect any discrepancies or irregularities.
• Managed day-to-day operations of the pharmacy department including staffing schedules.
• Ordered supplies and restocked shelves when necessary.
• Interpreted physician's instructions accurately when preparing prescriptions.
• Dispensed appropriate medications while adhering to all state laws governing controlled substances.
• Resolved problems relating to billing issues or incorrect medications dispensed.
• Maintained accurate patient records and updated prescription information as needed.
• Assisted in the training of new pharmacy technicians and provided feedback on their performance.
• Prepared sterile products according to established standards and procedures.
• Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
• Established and updated patient profiles, medications and insurance details.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Managed inventory levels, ensuring adequate stock of medication and supplies.
• Maintained a clean and organized pharmacy workspace to ensure efficiency.
• Transmitted claims to insurance companies for payment and reconciled EOBs.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Oversaw the ordering, receiving, and storage of pharmacy inventory.
• Led a team of pharmacy technicians, providing training and supervision.
• Organized and led team meetings to discuss workflow improvements and challenges.
• Addressed and resolved patient complaints and concerns.
• Coordinated with healthcare providers to clarify prescription orders.
• Monitored controlled substances inventory and maintained compliance with regulations.
• Developed and maintained positive relationships with patients and healthcare providers.
• Processed insurance claims and resolved issues with coverage and payment.
• Provided exceptional customer service, ensuring patient satisfaction and loyalty.
• Trained new technicians in pharmacy procedures and customer service.
• Conducted regular audits to ensure adherence to quality and safety standards.
• Maintained accurate records of medication dispensing and inventory.
• Coordinated workflow to ensure timely and accurate medication dispensing.
• Implemented and monitored compliance with pharmacy policies and regulations.
• Maintained proper storage and security conditions for drugs.
• Established or maintained medications and other patient profiles.
• Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
• Mixed pharmaceutical preparations according to written prescriptions.
• Operated cash registers to accept payments from customers.
• Checked medications for content, accuracy and completeness of drug packaging and labeling.
• Prepared and processed medical insurance claim forms and records.
• Answered telephones to respond to questions or requests.
• Received and stored incoming supplies and informed supervisors of stock needs and shortages.
• Received written prescription or refill requests, verifying information for completeness and accuracy.
• Entered prescription information into computer databases.
• Ordered, labeled and counted stock of medications and entered inventory data into computer.
• Cleaned and maintained equipment or work areas according to prescribed methods.

• Greeted customers and responded to informational requests.
• Processed credit card, EBT and gift certificate payments in electronic computer systems.
• Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
• Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
• Monitored sales events, added new merchandise and rang up purchases.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
• Collected merchandise from store and searched back-end locations for customer purchases.
• Managed product returns professionally and quickly to maintain customer satisfaction.
• Received product orders, unloaded merchandise and arranged store stock into appealing displays.
• Assisted with purchases, locating items and signing up for rewards programs.
• Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
• Helped customers find specific products, answered questions and offered product advice.
• Resolved issues with cash registers, card scanners and printers.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Learned roles of other departments to provide coverage and keep store operational.
• Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
• Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
• Worked closely with front-end staff to assist customers and maintain satisfaction levels.
• Helped customer locate and select appropriate merchandise throughout store.
• Processed customer payments quickly and returned exact change and receipts.
• Welcomed customers, offering assistance to help find necessary store items.
• Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
• Stayed up to date on current item discounts to support promotions.
• Scanned items quickly to keep lines moving and reduce overall wait time.
• Processed returned items in accordance with store policy.
• Operated cash register, collected payments and provided accurate change.
• Answered phone calls to assist customers with questions and orders.
• Assisted customers to find appropriate products, answered product questions and provided product solutions.

• Checked medications for content, accuracy and completeness of all drug packaging and labeling.
• Handled over 500 daily dispenses of prescriptions.
• Ordered out of stock medications to keep inventory well-stocked.
• Dispensed medications to patients in accordance with pharmacist orders.
• Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
• Compiled customer demographic, allergy and medical history background.
• Eliminated third-party rejection claims.
• Delivered information on potential problems and reactions to prescribed medications for patients of all health conditions and age ranges.
• Worked with insurance companies to process claims, resolve problems and obtain payments.
• Established and updated patient profiles, including lists of medications and insurance details.
• Managed medication stocks, including conducting counts, labeling products and maintaining controls.
• Liaised with other pharmacies to eliminate pharmacy issues.
• Received, reviewed, dispensed and labeled over 500 prescriptions daily with expert accuracy.
• Researched customer health insurance plans to provide prescription authorization and efficient patient care.
• Entered and processed patient prescriptions in company system.
• Entered orders into system and filled medication orders.
• Efficiently processed cash register transactions for new and refilled prescription orders.
• Processed prescription transfer requests from competitors.
• Filled and processed prescriptions, delivering prompt and efficient patient care.
• Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
• Maintained clean and organized pharmacy shelving and work areas.
• Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
• Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
• Coordinated with other pharmacy locations to resolve pharmacy issues.
• Dispensed approximately 500 prescriptions daily.
• Filled over 500 medication orders daily and entered orders into system.
• Resolved third-party rejection claims.
• Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
• Communicated extensively with patients to provide assistance, support and instructions.
• Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
• Closely inspected medications to determine accuracy of identities, strengths and purities.
• Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Counseled patients on appropriate use of over-the-counter and prescription medications.
• Supported pharmacist in preparing prescriptions daily.
• Interpreted and processed medication orders under supervision of the pharmacy director.
• Delivered quality care to customers through close collaboration with pharmacist.
• Created new customer profiles and updated information in pharmacy computer systems.
• Checked accuracy and productivity in performance of pharmacy technician's operational activities to maintain active pace of pharmacy.
• Verified insurance benefits to refill medications and upheld fantastic customer service standards.
• Processed prescriptions, checking against known patient allergies.
• Maintained lines of communication with patients, providing instructions and general support.
• Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
• Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
• Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
• Prepared prescription transfer requests from competitor companies.
• Verified prescriptions by contacting physicians' offices and receiving approval.
• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
• Consulted with peers, technicians and other pharmacists to appropriately assess prioritization and complete orders accordingly.
• Ordered medicines on daily basis to meet anticipated demand from patients and reduce backorders.
• Ordered medicines daily to comply with demands and needs.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Prepared requisitions for drugs and supplies as necessary.
• Prepared medication labels with item name and quantity.
• Restocked shelves and prepared expired drugs for return.
• Answered customer questions regarding medication.
• Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
• Assisted staff members with drug inventory, purchasing and receiving.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Participated in prescription pharmaceutical and over-the-counter product inventory audits.
• Calculated dosage, filled prescriptions and prepared prescription labels.
• Communicated with insurance companies for billing purposes.
• Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
• Administered medications as per pharmacist orders.
• Prepared and submitted claims to insurance companies.
• Supported pharmacist in preparing 500 prescriptions daily.
• Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
• Merchandised related products to drive pharmacy department sales.
• Handled over 500 daily dispenses of prescriptions.
• Ordered medicines on daily basis to meet anticipated demand from patients and reduce backorders.