Corinna Weaver
Kingsley,MI
Summary
Scheduling Clerk at Munson Medical Center with a strong work ethic and exceptional attention to detail. Enhanced operational efficiency by implementing standard procedures, boosting client retention through effective appointment coordination. Proven ability to collaborate with teams and resolve scheduling conflicts, ensuring high levels of customer satisfaction and streamlined operations. Hands on, quick leaner. Out going, upbeat, cheerful people person. The ability to work multiple computer programs at once. Typing skills and phone skills.
Overview
8
8
years of professional experience
Work History
Scheduling Clerk
Munson Medical Center
11.2022 - Current
- Reduced appointment conflicts for improved customer satisfaction through meticulous attention to detail in managing calendars.
- Enhanced operational efficiency through the development and implementation of standard operating procedures for the Scheduling Clerk role.
- Collaborated with cross-functional teams to accommodate special requests or schedule changes, maintaining a high level of flexibility.
- Provided exceptional customer service, assisting clients with booking appointments and resolving scheduling issues.
- Boosted client retention rates through courteous handling of appointment reminders and follow-ups via phone calls or emails.
- Improved office efficiency with thorough record-keeping of appointments, reschedules, and cancellations.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling.
Endoscopy Technician
Copper Ridge Surgery Center
05.2022 - 11.2022
- Advanced skillset through participation in specialized trainings on various types of endoscopic equipment, broadening capabilities as a technician.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Collaborated with physicians and nurses to develop individualized patient care plans focused on maximizing comfort and minimizing anxiety levels.
- Improved patient comfort during endoscopic procedures by providing attentive care and maintaining a calming environment.
- Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
- Assisted in the collection of diagnostic specimens during endoscopic procedures, ensuring proper labeling and handling for accurate laboratory analysis.
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
- Transferred scopes to appropriate department for repairs and maintenance.
- Reduced risk of infection through meticulous cleaning, disinfection, and maintenance of endoscopes and accessories.
- Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment.
Unit Clerk/Nursing Assistant
Munson Medical Center
02.2018 - 05.2022
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
High School Diploma -
Kingsley Area Schools
Kingsley, MI06.2011
Skills
- Workload balancing
- Data entry proficiency
- Appointment coordination
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Effective multitasking
- Customer service and support
- Verbal and written communication
- Customer relations
- Patient scheduling
- Documentation skills
- Customer service
- Scheduling
- Patient engagement
- Multitasking
- Reliability
- Excellent communication
Timeline
Scheduling Clerk
Munson Medical Center
11.2022 - Current
Endoscopy Technician
Copper Ridge Surgery Center
05.2022 - 11.2022
Unit Clerk/Nursing Assistant
Munson Medical Center
02.2018 - 05.2022
High School Diploma -
Kingsley Area Schools
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