Corinne Borchardt
Monroe,MI
Summary
Highly qualified support professional with a positive and friendly demeanor, known for meticulous attention to detail and excellent communication skills. Demonstrating expertise in client relations through a proven history of successfully managing diverse and challenging requirements. Proficient in navigating various software platforms with exceptional computer skills, ensuring smooth operations.
Overview
6
6
years of professional experience
Work History
AFLAC
10.2023 - Current
- Company Overview: American Family Life Assurance of Columbus
- Actively seek and secure new business opportunities for the specialized department
- Work closely with the agent or operations manager to determine optimal coverage solutions for clients
- Assess and rate new accounts during the underwriting process
- Maintain awareness of new products and industry initiatives, actively pursuing personal and professional development
- Cultivate and nurture strong agency relationships with existing clients
- Meet production requirements and goals established by the agent or agency manager
- Keep comprehensive monthly sales records and share them with the agent or operations manager for evaluation
- Take a proactive approach to gather expiration dates from potential clients and prospects
- American Family Life Assurance of Columbus
Customer Service Advocate
Sitel
01.2022 - 03.2023
- Company Overview: Bank of America-Remote
- Technical Support for online banking and mobile app
- Utilized numerous software programs including Synergy, Interact and Image View
- Resolved banking concerns for clients which included, but not limited to fraud, fees, online banking, billing, disputes, mobile app, etc
- Surpassed company statistic standards following both company and BofA policies reaching top tier bonus monthly while working remotely
- Assisted teammates with issues and questions in order to resolve client satisfaction
- Bank of America-Remote
Support Specialist
Michael's Stores, Inc.
09.2018 - 03.2020
- Maintain Records with accuracy and efficiency
- Resolve concerns with little oversight
- Maintain store cash, deposits, registers, and reports
- Maintain daily/monthly/yearly in store files
- Assist with all support needs for management
- Negative on Hand
- Daily pull list
Education
Reiki And Metaphysical
02-2020
Skills
- Life, Accident & Health Licensed
- Banking policies and government regulations
- Bookkeeping Support
- Company Policy Support
- Sales
- Production Support
- Specialist Procedures
- Office Support
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Customer Service
Professionsummary
Well qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in client relations, exceptional computer skills.
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteImportant To Me
Work-life balanceCompany CultureCareer advancementPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
- AFLAC
10.2023 - Current
Customer Service Advocate - Sitel
01.2022 - 03.2023
Support Specialist - Michael's Stores, Inc.
09.2018 - 03.2020
IMPART WELLNESS CENTER - , Reiki And Metaphysical