Overview
Work History
Education
Timeline
Hi, I’m

Corinne Boston

Moody,AL
Corinne Boston

Overview

5
years of professional experience
2
years of post-secondary education

Work History

Shipt Inc
Birmingham

Customer Service Representatives
11.2021 - Current

Job overview

  • Calculated service charges, collected payments, and arranged billing
  • Check to ensure that appropriate changes resolve customers' problems
  • Promptly processed an average of 80 customer support calls and addressed concerns about facilities, product mishaps, offers, and billing per day with a 95% customer satisfaction rate
  • Engaged with customers through phone calls and in-person meetings, offering thorough product and service information, managing orders, and resolving complaints; reduced average resolution time by 35% and enhanced positive feedback by 40%.

Coach
Leeds

Retail Salespersons
11.2023 - 11.2024

Job overview

  • Monitored and discovered security breaches, devised and enforced prevention strategies, cutting theft-related losses by 30% in the last fiscal year
  • Stayed informed about sales promotions, payment and exchange guidelines, and security measures; elevated customer retention rates by 18% through consistent application of up-to-date practices and policies
  • Guided customers through product features and benefits, answering 50+ questions per shift, which boosted customer retention by 30% and drove repeat purchases
  • Engaged with over 50 customers daily and identified needs through active listening and targeted questioning, resulting in a 20% increase in customer satisfaction scores within six months
  • Recognized and suggested high-demand products to customers by utilizing sales data and trend analysis; boosted monthly sales by 25% and customer retention rate by 30%.

Core Diagnostic Laboratories
Homewood

Data Entry Specialist
10.2022 - 10.2023

Job overview

  • Selected high-quality materials for work assignments, resulting in a 20% reduction in project delays and a 15% decrease in material costs
  • Audited data entries, corrected inaccuracies, and reported unresolved problems to supervisors; ensured a 96% data accuracy rate and facilitated prompt corrective measures, maintaining robust data management practices
  • Digitized and categorized critical records into departmental databases
  • Compile, sort, and verify the accuracy of data before submitting
  • Archived over 500 documents monthly in a dedicated digital repository, enhancing retrieval speed by 40% and ensuring 100% compliance with company data management policies.

Greenwise Market
Mountain Brook

Customer Service Clerk
09.2020 - 09.2022

Job overview

  • Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners
  • Rolled out a comprehensive carry-out service at the end of transactions, which elevated customer loyalty by 22% and increased monthly sales by 17% within three months
  • Stock shelves, sort and return items, and mark prices on items and shelves
  • Managed customer transactions including issuing receipts, refunds, and credits, which resulted in a 25% decrease in transaction time and improved overall customer experience scores by 18%
  • Executed 300+ transactions per week involving cash, checks, credit cards, vouchers, and automatic debits; optimized payment workflow, cutting average processing time by 25%.

UAB Kirklin Clinic
Birmingham

Phlebotomists
08.2019 - 08.2020

Job overview

  • Executed comprehensive standards tests, including blood alcohol, blood culture, and glucose screenings, resulting in a 30% increase in accurate diagnoses and optimized treatment plans
  • Systematically set up and sterilized blood-drawing trays, ensuring all instruments met healthcare standards; maintained 100% usage of first-time needles and syringes, enhancing patient safety
  • Match laboratory requisition forms to specimen tubes
  • Conducted blood draws utilizing vacuum tubes, syringes, and butterfly venipuncture, expertly collecting samples from 60+ patients per day, resulting in a 25% decrease in patient wait times and enriched satisfaction.

Education

T.A. Lawson State Community College
Birmingham, AL

Associate of Science
05.2024 - 05.2026

Timeline

T.A. Lawson State Community College

Associate of Science
05.2024 - 05.2026

Retail Salespersons

Coach
11.2023 - 11.2024

Data Entry Specialist

Core Diagnostic Laboratories
10.2022 - 10.2023

Customer Service Representatives

Shipt Inc
11.2021 - Current

Customer Service Clerk

Greenwise Market
09.2020 - 09.2022

Phlebotomists

UAB Kirklin Clinic
08.2019 - 08.2020

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Corinne Boston