Corinne Clelland
East Peoria,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Resource Technician
Career Link
Peoria, Illinois
08.2025 - Current
- Assisted clients in navigating career development resources and services.
- Maintained accurate records of client interactions and service outcomes.
- Supported team members in organizing community outreach events for job seekers.
- Provided guidance on interview techniques and professional networking strategies.
Intake Specialist
Center For Prevention of Abuse
Peoria, Illinois
09.2024 - 08.2025
- Conducted initial assessments to determine client needs and eligibility for services.
- Facilitated intake interviews to gather essential information from clients.
- Collaborated with case managers to ensure accurate documentation of client data.
- Provided support in crisis situations by offering resources and referrals.
- Educated clients about available programs and services offered by the organization.
- Handled sensitive information with confidentiality and professionalism at all times.
- Participated in team meetings to discuss client progress and share insights.
- Answered and logged incoming inquiries via phone, fax and email.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Processed paperwork, obtained billing forms and secured confidential information.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Coordinated with external agencies to ensure continuity of care for clients.
- Provided referrals to appropriate resources within the community when necessary.
- Provided crisis intervention services as needed to clients in distress.
Medical Scheduler
Illinois Cancer Specialists
Peoria, Illinois
03.2024 - 05.2024
- Scheduled patient appointments using electronic health record systems.
- Communicated with patients regarding appointment details and insurance information.
- Managed follow-up appointment reminders through automated phone systems.
- Assisted in maintaining accurate patient records and scheduling logs.
- Followed up with patients and confirmed appointments.
- Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
- Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
- Assisted patients with canceling and rescheduling appointments.
- Coordinated appointments with customers and staff members according to availability.
- Instructed patients regarding how to prepare for appointments.
- Prevented double bookings and set aside appropriate time in between appointments.
- Managed waiting lists for appointments, ensuring urgent cases were prioritized.
- Maintained a high level of customer service when interacting with patients over the phone or in person.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
Patient Access Representative
Carle Health
Peoria, Illinois
01.2023 - 03.2024
- Greeted patients and verified insurance eligibility for appointments.
- Collected and processed patient information using electronic health record systems.
- Coordinated with medical staff to ensure smooth patient check-in procedures.
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
Patient Access Representative
OSF Saint Francis Medical Center
Peoria, Illinois
09.2020 - 03.2023
- Greeted patients and verified insurance eligibility for appointments.
- Collected and processed patient information using electronic health record systems.
- Scheduled patient appointments efficiently to optimize clinic workflow.
- Coordinated with medical staff to ensure smooth patient check-in procedures.
- Answered patient inquiries regarding services, insurance, and billing procedures.
- Educated patients on necessary documentation required for their visits.
- Assisted in resolving patient concerns and complaints effectively and professionally.
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Assisted with scheduling outpatient appointments.
- Managed incoming faxes related to patient registration processes.
- Actively participated in team meetings and training sessions.
- Assisted with preparing daily cash reports for accounting department.
- Resolved discrepancies between hospital systems and third party payers.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
Education
Bachelor of Science - Social Work
Methodist College
Peoria, IL12-2026
Associate of Applied Science - Criminal Justice
Illinois Central College
East Peoria, IL05-2002
Skills
- Client assessment
- Crisis intervention
- Community outreach
- Confidentiality compliance
- Record keeping
- Patient scheduling
- Team collaboration
- Adaptability and flexibility
- Excellent communication
- Effective communication
- Professionalism
- Professional demeanor
- Multitasking Abilities
- Time management
- Multitasking
- Self motivation
- Organizational skills
Accomplishments
- Life Saving Award
- Security Officer of the Year
Timeline
Resource Technician
Career Link
08.2025 - Current
Intake Specialist
Center For Prevention of Abuse
09.2024 - 08.2025
Medical Scheduler
Illinois Cancer Specialists
03.2024 - 05.2024
Patient Access Representative
Carle Health
01.2023 - 03.2024
Patient Access Representative
OSF Saint Francis Medical Center
09.2020 - 03.2023
Bachelor of Science - Social Work
Methodist College
Associate of Applied Science - Criminal Justice
Illinois Central College