- Avid Reader - will read between 100-200 books per year
- Animal Care - Dogs, Geese, and Squirrels
- Creative Writing
- Participate in a weekly General Knowledge Trivia event with a group of friends
Corinne Crockett
Evansville,IN
Summary
Results-driven insurance professional with nearly 18 years of experience in the industry. As a licensed Property & Casualty insurance agent with a CISR designation, I am skilled at managing a multi-million dollar book of personal lines business. Proven ability to handle high-volume customer interactions, personally completing 65+ unique engagements per day and resolving over 300 service tickets per week. Consistently delivers top-tier service, maintaining a 97% quality score last year. Adept at problem-solving, processing, policy management, and delivering client-focused solutions to drive retention and satisfaction. Recognized for mentoring peers and streamlining processes to enhance productivity. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Agent Relationship Specialist II
Openly, LLC
Boston, MA
04.2022 - 01.2025
- Streamlined internal processes for improved efficiency and productivity within the company.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the company.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Developed best practices for consistent customer service delivery.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Participated in training programs to enhance product knowledge and customer service skills.
- Tailored communication strategies to different client segments, improving engagement.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team. Maintained an average of 97-98% on Quality Assurance, First Contact Resolution, and Customer Satisfaction.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Responded to customer requests for products, services, and company information. Completed 60+ interactions per day, and averaging more than 300+ resolved service tickets per week.
Customer Service Agent
Schultheis Insurance Agency
Evansville, IN
06.2008 - 03.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Managed a multi-million dollar book of business for Personal Lines Property & Casualty.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Experience quoting and processing for multiple carriers including (but not limited to) Cincinnati Insurance, Hastings Mutual, Indiana Farmers, Auto Owners, Progressive, Openly, Safeco Insurance Company, & Pekin Insurance Company.
- Identified and resolved discrepancies and errors in customer accounts.
Education
No Degree - Psychology
University of Southern Indiana
Evansville, INHigh School Diploma -
North High School
Evansville, INSkills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Relationship building
- Documenting information
- Resolving customer issues
- Microsoft office
- Client relationship management
Accomplishments
- Collaborated with the Shared Services team in the development of a large-scale Non-Renewal initiative. Participated as one of only 5 team members trusted with the processing for this initiative when the project was first launched in 2023.
- Developed revision to the company's Reinstatement process that was then implemented company-wide in order to close procedural gaps and improve efficiency.
Certification
- Certified Insurance Service Representative
Interests
Timeline
Agent Relationship Specialist II
Openly, LLC
04.2022 - 01.2025
Customer Service Agent
Schultheis Insurance Agency
06.2008 - 03.2022
No Degree - Psychology
University of Southern Indiana
High School Diploma -
North High School
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