Hi, I’m
CORINNE DALE
Thousand Oaks,CA
Summary
A dedicated professional with 10 years experience working in behavioral health industry. Excellent communication and interpersonal skills . Familiar with industry standards and requirements. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Overview
8
years of professional experience
Work History
RecoverWell
Community Sales Manager
09.2021 - Current
Job overview
- Reviewed market research data and changed sales plans accordingly.
- Created, revised and presented potential clients with market reports and customized contracts to fit specific sales needs.
- Built relationships with like minded facilities and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages of RecoverWell app.
- Identified opportunities for growth within Ventura, Los Angeles and Orange County territory and collaborated with sales team to meet sales goals.
Golden Road Recovery
Director of Business Development
05.2019 - 08.2021
Job overview
- Assisted in patient pre-admission process based on federal and state laws.
- Tracked sales calls in database for relationship management.
- Met with current clients to assess needs and develop aftercare referral plan.
- Completed preliminary assessments using ASAM criteria for potential incoming patients.
- Negotiated, prepared and signed contracts with patients/family members.
- Conducted tours of facility with potential patients/family, answered questions regarding inpatient program/treatment modalities used.
Freedom Treatment Centers Of California
Admissions Coordinator
08.2018 - 04.2019
Job overview
- Assured timely verification of insurance benefits to determine eligibility and out of pocket cost of treatment.
- Assisted clients in locating resources that accepted various insurances.
- Received, recorded and addressed internet inquiries via telephone and email.
- Completed patient pre-assessments with case histories, insurance information to determine medical necessity and level of care needed.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
Hansei Solutions
Billing & Collections Specialist
05.2017 - 08.2018
Job overview
- Produced large volumes of client invoices using Collaborate MD billing software.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Reviewed accounts on weekly basis to assess aging and pursue collection of funds.
- Performed targeted collections on past due accounts aged over 30 days.
- Handled high volume of out-bound calls pertaining to reconciliation of denied claims.
- Processed eligibility and benefits verification and authorization requests.
- Maintained confidentiality of patient finances, records and health statuses.
Community Recovery
Insurance Specialist
01.2014 - 12.2016
Job overview
- Researched and resolved routine and complex issues.
- Processed eligibility and benefits verification and authorization requests.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Followed up on denials, late payments, extensions and other special circumstances.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories and insurance details to facilitate smooth intake and co-pay collection.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
Education
Pierce CollegeLos Angeles, CA
Associate Degree from Communication
2020
Moorpark College
2006
University Overview
Completed 30 Credits
Westlake High School
Diploma
2004
Skills
- Closing Sales
- Contact Management Systems
- Customer Service and Assistance
- Computer Literacy
- Well-Versed in Insurance
- EMR trained Kipu, Best Notes
- HIPAA Compliance
- Client Relations
- Salesforce CRM Experience
- Crisis Evaluation and Intervention
- Dynamic Communication Skills
- Professional Relationships
Additional Information
Available upon request
Timeline
Community Sales Manager
RecoverWell
09.2021 - Current
Director of Business Development
Golden Road Recovery
05.2019 - 08.2021
Admissions Coordinator
Freedom Treatment Centers Of California
08.2018 - 04.2019
Billing & Collections Specialist
Hansei Solutions
05.2017 - 08.2018
Insurance Specialist
Community Recovery
01.2014 - 12.2016
Pierce College
Associate Degree from Communication
Moorpark College
Westlake High School
Diploma
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