Corinne Davis
Everett,Wa
Summary
Highly motivated, diligent administrative professional seeking a role where I can further develop and diversify my professional skills. Has demonstrated experience in admin and reception roles with relevant management and communication skills. Possesses strong social skills and work ethic, extensive knowledge of administrative procedures, and the ability to perform and adapt under pressure.
Overview
4
4
years of professional experience
Work History
Delivery Associate
Smart Solutions and Logistics
Everett, WA
10.2024 - Current
- Loaded all packages into the company vehicle at the start of the day.
- Sorted parcels according to delivery route.
- Navigated routes with relevant map programs and GPS systems.
- Delivered packages safely and timely to designated addresses within assigned territory.
- Ensured proper care in the handling of packages to avoid damage during transit.
- Maintained cleanliness and basic upkeep of the company vehicle.
Patient Service Representative
Everett Bone and Joint
10.2023 - 09.2024
- Provide exceptional customer service while greeting and directing patients, visitors, and vendors
- Assist patients with completion of paperwork and with the check-in process
- Input personal health and financial information of patients with a high rate of accuracy while complying with HIPPA laws to ensure patient privacy
- Identify insurance payor source, verify insurance eligibility, and collect/post copays
- Facilitate the flow of patients by coordinating with the medical assistants and other front desk personnel, and inform patients of delays/wait times for appointments when necessary
- Review physician clinic schedule for accuracy and make necessary corrections
- Schedule patient appointments and meetings in person and over the phone
- Schedule interpreters for patients as needed
- Review patient records and documents for completeness and ensure different documents get to respective department
- Answer a high volume of phone calls daily and place outgoing calls in response to voicemails, requests to schedule appointments and meetings, and to advise patients of the providers’ responses to various questions/concerns
- Accurately document phone calls and interactions with patients in a professional and timely manner.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verify claim information/status and create cases for Labor and Industries' and other self-insured worker's compensation claims
Club Coordinator (Operations Manager)
Muv Fitness Everett
08.2022 - 12.2022
- Responsible for providing overall direction, coordination and evaluation of gym operations including the Front Desk, Kid’s Club and Housekeeping Operations (maintenance staff and outsourced cleaning vendor) with an emphasis on member service and overall gym administration
- Manage and maintain gym operational budget
- Manage and receive orders for office supplies, printing & forms and small equipment
- Responsible for monthly inventory process to be completed accurately and on time
- Manage retail sales procedures for the gym
- Responsible for control of cash deposit and follows all Cash Management procedures
- Responsible for accurately tracking sales statistics and calculating commissions for all employees
- Responsible for ensuring all legal documents are up to standard for the facility
- Work in cooperation with General Manager to manage/process cancellations following procedures in place to retain members
- Hire, train and supervise operation team associates for the Front Desk and Kids Club
- Assists with managing the outsourced cleaning vendor
- Responsible for managing disciplinary actions involving all gym level employees
- Ensures all front desk systems are followed, such as proper member check-in, telephone inquiries, guest registration, cash handling, delinquent account procedures, account change requests, and accurate record keeping for daily sales
- Assist General Manager and Fitness Director with bi-monthly Payroll to ensure all missed time punches are corrected and submitted on time and signed off by deadline
- Serves as liaison with ownership assisting with member and/or operation issues
- Responds to all member issues to ensure all member concerns are addressed timely
- Provide and maintain the highest level of customer service in a high-volume retail environment through personal actions and development of the staff
- Provide effective decision-making regarding customer service issues
- Plan, promote, and decorate for special events for the gym on a monthly basis
- Direct and control daily gym walk-throughs considering safety and cleanliness
- Work in cooperation with General Manager and other management team members to properly document any member incidents that happen within the gym
- Available for phone calls and emergencies at all times; work outside normal work hours when dictated by workload.
Lead Front Desk Receptionist
Muv Fitness Everett
05.2021 - 07.2022
- Greet and check in members and prospective members (guests) upon arrival
- Prioritize and complete multiple tasks simultaneously
- Answer a high volume of incoming calls; take messages, direct calls to the appropriate department, and answer member questions/concerns
- Collect on member accounts for past due balances; contact members via phone, text, and email, resolve billing issues, and negotiate collections settlements
- Audit contracts/paperwork, enter billing information into the company system, scan and file paperwork, and notate member accounts
- Enter timesheet corrections for payroll
- Train front desk new hire
- Adjust member accounts to reflect changes in status (cancellations, freezes, service up/down-grades, etc.)
- Record daily membership/sales stats for the sales team
- Created and maintain Communication Binder which includes front desk policies and procedures, and weekly updates regarding seasonal promotions as well as team accomplishments and concerns
- Create and post the weekly front desk schedule
- Respond to in-person inquiries from members, guests, and colleagues, and schedule appointments
- Maintain cleanliness and organization of the front desk area and lobby
- Tender payments and record all daily sales
- Create signage and decorate the lobby (promotions, instructions, events, etc.)
- Check out equipment for members and make hourly announcements
- Record equipment/building maintenance issues
- Open and close gym operations
- Enforced Covid-19 regulations and facility rules/procedures.
Education
Bachelor of Science - Kinesiology
Washington State University
01.2021
Skills
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Outlook) and Google Docs Editors Suite (Docs, Sheets, & Slides)
- Epic and NextGen EMR experience
- Medical terminology pertinent to Kinesiology field
- Able to type 55 words per minute
- A quick decision-maker, able to implement solutions and resolve problems
- Customer Service and time management
- Filing, proofreading, and documentation
- Communication, positive attitude, growth mindset
- HIPAA Compliance
- Insurance Verification
Timeline
Delivery Associate
Smart Solutions and Logistics
10.2024 - Current
Patient Service Representative
Everett Bone and Joint
10.2023 - 09.2024
Club Coordinator (Operations Manager)
Muv Fitness Everett
08.2022 - 12.2022
Lead Front Desk Receptionist
Muv Fitness Everett
05.2021 - 07.2022
Bachelor of Science - Kinesiology
Washington State University
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