Corinne Deaton
Sr Customer benifts adviser
Lakeport,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
CBAII
Colonial Life & Accidental Insurance
Remote, CA
05.2022 - Current
- Act as policy and procedure subject matter expert, answering internal questions and inquiries.
- Assist on the Help Line on a regular basis.
- Assist representative to decrease ACW and AHT
- Assist on the Escalation Line as needed
CBAI
Colonial Life & Accidental Insurance
Remote, CA
08.2017 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Resolution Manager
Barclaycard US
Las Vegas, NV
08.2015 - 03.2017
- Identified and assessed customer's needs quickly and accurately.
- Collaborated with teams to resolve customer complaints and drive customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Skills
- Flexible & Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Self-Motivated
- Active Listening
- Coaching and mentoring
- Verbal and written communication
- Training Method Development
- Adult Learning Theories
Timeline
CBAII
Colonial Life & Accidental Insurance
05.2022 - Current
CBAI
Colonial Life & Accidental Insurance
08.2017 - 05.2022
Resolution Manager
Barclaycard US
08.2015 - 03.2017
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