Corinne Dunson
Snellville,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Executive Assistant To Chairman
Rockdale County Government
Conyers,GA , GA
05.2018 - 01.2019
- Facilitated two (2) first time ever community events, establishing timeline with goals designed to accomplish strategy objectives for events
- Managed outside consultants with technical support staff; exercised substantial independent thinking within the limits of guidelines in order to satisfy needs in our community
- Critically analyzed issues at the same time implemented sound judgment to accomplish wide range of resolutions
- Maintained general knowledge of social, political/environmental issues influencing County program administration
- Facilitated scheduling of various community events, establishing timeline with goals designed to accomplish strategy objectives
- Coordinated meeting along with event logistics for senior management, including upper management with board of directors
HR Generalist
Delta Global Staffing
College Park, GA, GA
09.2017 - 01.2018
- Reviewed job applications, identifying ,vet and recommend optimal candidates
- Maintained current understanding of state and federal policies such as EEO and ADA
- Communicated with potential hires to provide clarity on expected tasks, compensation and policies
- Recruited and screened qualified one hundred (100) plus potential employees
- Guided one hundred plus (100) new hires throughout interviewing and hiring process
- Completed on-boarding process of one hundred plus (100) new hires
Pension Trustee Administrator
Amalgamated Transit Union
Atlanta, GA
01.2013 - 12.2016
- Established procedural policies and guidelines in accordance with applicable regulations; proactively monitored internal/external auditor reports verifying compliance while identifying risk. Facilitated formal/informal meetings and discussions with bank directors, trustees, senior management, legal counsel, outside accountants and consultants; assisted employees with benefit contributions
- Negotiated /settled agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Administrative Assistant to the President
Amalgamated Transit Union
Atlanta, GA
01.2011 - 12.2016
- Served the President, providing daily administrative and clerical support
- Coordination of executive schedules and travel arrangements; receiving, referring, and handling fifty (50) plus incoming emails, calls/ messages per day;handling all client interface actions while responding appropriately to inquiries. Completed expenses reports, documented corporate credit card expenses. Coordinated and met with special interest groups on behalf of the executives
- Assigns new claims/grievances to the appropriate handler
- Entered more than eighty (80) verbal and written application information to both the internal member and management accurately into the claims/grievance share point system.
Contacted the more than eighty (80) customer by phone, written correspondence and the system regarding documenting required next steps, time frames, and updated status.
Communicated clearly and professionally with the customer by phone that included written correspondence regarding all aspects of the process.
Participated , maintained a quality service culture within the Leadership Team.
Performed all scheduled work hours .
Education
BBA - Human Resources Business Leadership
Capella University
Minneapolis, MN2020
Skills
Accomplishments
- Designed, organized, and successfully coordinated all aspects of Rockdale County's 1st Women's Leadership Conference; Managed and facilitated Rockdale County's Summer Concert Series - strategically orchestrating musicians/artist selection, contract negotiation and contract administration; Facilitated Rockdale County's 1st Female Fire & Rescue Job Recruitment Event; successfully identified 20 female candidates.
Toast Masters
I was the secretary for the Toast Masters program in Rockdale County as well as a member
Timeline
Executive Assistant To Chairman
Rockdale County Government
05.2018 - 01.2019
HR Generalist
Delta Global Staffing
09.2017 - 01.2018
Pension Trustee Administrator
Amalgamated Transit Union
01.2013 - 12.2016
Administrative Assistant to the President
Amalgamated Transit Union
01.2011 - 12.2016
BBA - Human Resources Business Leadership
Capella University
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