Job Search Status
Open to workDesired start date: Flexible
Open To Work
Corinne Fonseca
Casselberry,FL
Work Preference
Summary
Professional with strong background in consulting, adept at driving successful project implementations and optimizing business processes. Skilled in client relationship management, problem-solving, and strategic planning. Known for collaborative teamwork and delivering results in dynamic environments. Proven ability to adapt to changing needs and ensure project success.
Overview
12
12
years of professional experience
Work History
Implementation Consultant
Automatic Data Processing, ADP
10.2024 - Current
- Led cross-functional teams to implement software solutions, ensuring alignment with client business objectives.
- Developed comprehensive training programs for end-users, enhancing product adoption and user proficiency.
- Analyzed client requirements to customize implementation plans, optimizing operational workflows and system integration.
- Conducted post-implementation reviews to assess project success and identify areas for continuous improvement.
- Utilized project management tools to track progress, manage timelines, and mitigate risks during implementation projects.
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
Associate Account Manager
Automatic Data Processing, ADP
02.2023 - 10.2024
- Assist clients with payroll processes via inbound calls
- Maintain client base
- Hold weekly/bi-weekly client meetings
- Project management
- Connect client with other departments as appropriate
- Managed client accounts, ensuring consistent communication and satisfaction with services provided.
- Developed and implemented strategic account plans to enhance client retention and growth.
Client Service Specialist (Sales and Related)
Automatic Data Processing, ADP
08.2022 - 01.2023
- Assist client with payroll processes via inbound calls
- Connect clients with other departments as appropriate
- Case management via service ticket submission
- Follow up with clients via outbound calls
- Delivered exceptional client support, resolving inquiries and issues with efficiency and professionalism.
- Collaborated with cross-functional teams to enhance service delivery processes and client satisfaction.
Collections Specialist
Accounts Receivable Collections Inc
02.2022 - 08.2022
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Answer customer questions regarding problems with their accounts.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Advise customers of necessary actions and strategies for debt repayment.
- Record information about financial status of customers and status of collection efforts.
- Managed end-to-end collections process, ensuring timely resolution of outstanding accounts.
- Developed and implemented effective debt recovery strategies to enhance cash flow.
Hair Stylist
Benjamin Kyle Salon
07.2021 - 01.2022
- Held client consultations to determine client hair goals
- Suggested post-service hair products to maintain style between appointments
- Processed client payments
- Scheduled follow up appointment with client
- Confirmed next day appointments via phone
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Executed precise haircuts and color treatments tailored to individual client preferences.
Customer Service Clerk
Proctor Financial, Inc.
01.2021 - 07.2021
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Processed customer inquiries, resolving issues efficiently through active listening and problem-solving techniques.
- Maintained accurate records of customer interactions in CRM system, ensuring data integrity and accessibility.
Senior Clerk
Valley View Health and Rehab
01.2019 - 12.2020
- Assisted in purchasing of nursing equipment and vaccines
- Assisted other departments in maintaining state compliance
- Recorded mandatory annual compliance for archives
- Maintained training manual for staff development department
- Streamlined patient admissions process, enhancing data accuracy and reducing processing time.
- Supervised clerical staff, providing mentorship and training to improve team performance.
- Assisted CNA’s and RN’s in maintaining OBRA compliance
Salon Manager
Smartstyle
03.2018 - 12.2018
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Prepare staff work schedules and assign specific duties.
- Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.
- Oversaw daily salon operations, ensuring exceptional customer service and satisfaction.
- Trained and mentored staff on techniques, product knowledge, and service standards.
Collections Specialist
Access Physical Therapy & Wellness, Inc.
04.2017 - 03.2018
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Receive payments and post amounts paid to customer accounts.
- Answer customer questions regarding problems with their accounts.
- Negotiate credit extensions when necessary.
- Advise customers of necessary actions and strategies for debt repayment.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Record information about financial status of customers and status of collection efforts.
- Analyzed account aging reports to identify high-risk accounts for prioritized follow-up.
- Collaborated with cross-functional teams to resolve billing disputes and improve customer satisfaction.
Hair Stylist
Smartstyle
07.2017 - 02.2018
- Keep work stations clean and sanitize tools, such as scissors and combs.
- Shampoo, rinse, condition, and dry hair and scalp or hairpieces with water, liquid soap, or other solutions.
- Train or supervise other hairstylists, hairdressers and assistants.
- Demonstrate and sell hair care products and cosmetics.
- Schedule client appointments.
- Bleach, dye, or tint hair, using applicator or brush.
- Comb, brush, and spray hair or wigs to set style.
- Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Shave, trim, and shape beards and moustaches.
- Shape eyebrows and remove facial hair, using depilatory cream, tweezers, electrolysis or wax.
- Collaborated with team members to develop new styling techniques and enhance service offerings.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
Collections Specialist
Washingtonville Pediatrics
02.2014 - 04.2017
- Collected patient co-payments, deductible or coinsurance
- Scheduled sick and well visit appointments
- Answered incoming patient calls
- Checked patients in/out as needed
- Trained and mentored junior staff on best practices in collections and compliance standards.
- Utilized collection software to track interactions and maintain accurate account records.
Education
Master's Degree - Healthcare Administration
University of Phoenix
Phoenix, AZ01.2021
Bachelor's Degree - Human Services
Mount Saint Mary College
Newburgh, NY05-2019
Associate Degree - Human Services
SUNY Orange
Middletown05-2015
Skills
- User acceptance testing
- Software implementation
- ERP implementation
- Solution design
- Implementation management
- Customer support
- Client management
- Issue resolution
- Telephone and email etiquette
- Reporting and documentation
- Implementation and configuration
- Client education needs
Timeline
Implementation Consultant
Automatic Data Processing, ADP
10.2024 - Current
Associate Account Manager
Automatic Data Processing, ADP
02.2023 - 10.2024
Client Service Specialist (Sales and Related)
Automatic Data Processing, ADP
08.2022 - 01.2023
Collections Specialist
Accounts Receivable Collections Inc
02.2022 - 08.2022
Hair Stylist
Benjamin Kyle Salon
07.2021 - 01.2022
Customer Service Clerk
Proctor Financial, Inc.
01.2021 - 07.2021
Senior Clerk
Valley View Health and Rehab
01.2019 - 12.2020
Salon Manager
Smartstyle
03.2018 - 12.2018
Hair Stylist
Smartstyle
07.2017 - 02.2018
Collections Specialist
Access Physical Therapy & Wellness, Inc.
04.2017 - 03.2018
Collections Specialist
Washingtonville Pediatrics
02.2014 - 04.2017
Master's Degree - Healthcare Administration
University of Phoenix
Bachelor's Degree - Human Services
Mount Saint Mary College
Associate Degree - Human Services
SUNY Orange
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