Summary
Overview
Work History
Education
Skills
Volunteer Work And Special Projects
System Proficiency
Timeline
Generic

Corinne Gerdes

Pennsburg,PA

Summary

An HR people leader for a Global Medical Device company with experience in Employee Central and SAP HCM HR Data systems. Responsible for leading the HR Service Center team that delivers exceptional employee experience services with an empathetic approach, while also driving process improvement initiatives for maintaining employee data.

Overview

15
15
years of professional experience

Work History

Associate Manager, HR Service Center

Olympus Corporation of the Americas
01.2021 - Current
  • Deliver superior customer service to employees, management, and other HR teammates on a wide range of issues including policies and procedures
  • Perform job training and offer guidance to new HR Service Center team members
  • Work with the HR Service Operations Team to identify clarification/training needs within the HR field to ensure data integrity
  • Function as a member of HR Service Center Subject Matter Expert
  • Partner with the HR Operations Manager for HR Service Center performance management discussions
  • Directly manage HR projects as assigned
  • Responsibility includes working with department head and subject matter experts to define project scope, work plan, resources and timeline using established tools and executing on the agreed upon plan
  • Work with all affected parties to troubleshoot HCM data, identifying necessary fixes, recommending improvements/enhancements, securing, and managing resources through the testing phases to implementation these changes
  • Master data oversight by communicating with all interested parties when master data is changed and conducting training of end users as necessary
  • Oversee the New Hire Orientation (NHO) process across all Sites and ensure documentation, processes & presentations are up to date and aligned
  • Leave Administration: Independently manages the leave process as appropriate for assigned employee groups
  • Accurately monitors FMLA utilization and payment of disability benefits from insurers and payroll
  • Frontline contact with employees, advises Human Resources management on possible ADA accommodation issues
  • In collaboration with other members of the HR Team reviews and improves existing leave policies and practices
  • Prepares ADA medical questionnaires and serves as liaison between Corporate HR and vendors as appropriate
  • Supports all Reduction-in-Force and plant closure activities
  • Work alongside the Benefits, Payroll, and compensation team on issues directly impacting employee data management
  • Direct support contact to employees on matters related to Benefits, Payroll and Compensation
  • Perform other related duties as assigned.

Human Resources Service Center Team Lead

Olympus Corporation of the Americas
06.2016 - 01.2021
  • Conduct employee on-boarding experience: Facilitation of the New Hire Orientation
  • Prepare new hire paperwork, including I-9 verifications utilizing E-Verify
  • Schedule and prepare new hire orientation materials
  • Participate in rigorous testing to ensure SAP system remains stabilized throughout various service packs and upgrades
  • Lead the team to successfully complete internal audit requests in a timely fashion including follow up with stakeholders to clarify requested information
  • Identify training needs within the team and execute training in a timely fashion to ensure continuous level of service for customers
  • Establish rapport with team members and provide coaching and mentoring to ensure positive team attitude and experience
  • Liaise with Olympus legal team to address issues with work authorization, policy compliance and employee separation
  • Perform accurate and timely data entry into the HRIS system including, salary adjustments, new hire processing, federal and local tax deductions, terminations, position creation, and organizational management
  • Deliver superior customer service to employees, management, and other HR teammates on a wide range of issues including policies and procedures
  • Review and log completed Separation Agreements
  • Answer all employee questions as needed
  • Investigate, identify, recommend, and implement efficiencies to enhance the effectiveness of the HR team
  • Train team when new processes and systems are implemented
  • Perform Background Verifications to include: Administer all aspects of the process, interacting with candidates as needed, notify all appropriate parties of status during the pre-hire process, and escalate background checks as appropriate to the Sr
  • Manager, HR Operations
  • Position projects: Global HR data system migration and integration team member
  • Employee Central Implementation team: assisted a team with the implementation of our new HR data system, Employee Central
  • Tasks included rigorous system testing and training to be able to assist all Olympus managers and employees with the transition and use of the new HR system
  • HR Service Center hotline phone tree: recorded the phone greeting for the full HR Service Center hotline
  • HR Service Center Re-Launch Project: worked on a team to create and update the HR Service Center marketing and branding materials, including a re-designed web page displayed on the company intranet with team designed commercial and held information sessions in the Grand Hallway during lunch hours for Center Valley employees
  • Represented the HR Service Center at the MSG National Sales Meeting in 2017 and 2018.

Medical Collections Administrator

Olympus Corporation of the Americas
07.2013 - 06.2016
  • Perform day to day tasks such as preparing tax credit & tax debit orders, collecting delinquent funds from customers, correcting pricing & billing errors
  • Work closely with customers as well as sales staff to ensure customer satisfaction regarding the collection process
  • Respond to any billing questions and resolve any discrepancies on customer accounts
  • Prepare synopsis for key customer accounts analyzing the current standing and taking proper action to reconcile various issues
  • Approve and release orders on hold and escalating issues as needed
  • Make recommendations for referring accounts for placement with collections agency; make recommendation for write-off of uncollectible amounts.

Account Manager - Sales representative

Landis Agencies
09.2008 - 07.2013
  • Perform all aspects of customer service for new and existing clients
  • Answer all incoming calls regarding personal accounts
  • Proactively reach out to existing customers regarding follow-ups, policy reviews, and upselling new products
  • Periodically review current client needs and assess them with the client
  • Proactively sell through different marketing tools and activities: phone calls, flyers, social media, etc
  • Perform Notary Public duties: notary seals, vehicle title transfers, motor vehicle registration, driver's license renewals, etc
  • Create spread sheets and letters pertaining to specific accounts and client needs
  • Create and maintain business social media and web page.

Education

B.A. - Human Resources Management -

DeSales University
01.2011

Psychology Major -

Bucks County Community College
01.2004

Skills

  • Organizational Development
  • Benefits Administration
  • Employee Onboarding
  • Performance Assessment
  • Staff Management
  • Employee Relations
  • New Employee Orientation
  • Policy Enforcement
  • Benefits and Compensation
  • Microsoft Office and Docusign
  • Human Resources Operations
  • Training and Mentoring

Volunteer Work And Special Projects

  • Meals on Wheels Volunteer-2013-Present
  • Diversity and Inclusion: Women's CAN member and Co-Lead of the Working Parent's Interests group-2015-Present
  • Assisted with the creation and implementation of Olympus' first official lactation room for women who need to pump throughout the workday.
  • Present to the Women's CAN organization on a quarterly basis with progress and updates regarding the group. February 2018 Co-Lead the first annual Summer Camp information fair for Center Valley employee

System Proficiency

  • Success Factors-Employee Central
  • Word
  • SAP
  • Excel
  • Right Answers
  • Power Point
  • ADP Vantage
  • E-Verify
  • Brass Ring
  • SharePoint
  • Lotus Notes
  • Data Sweep
  • Success Factors-On-boarding
  • BMC Service Desk Express

Timeline

Associate Manager, HR Service Center

Olympus Corporation of the Americas
01.2021 - Current

Human Resources Service Center Team Lead

Olympus Corporation of the Americas
06.2016 - 01.2021

Medical Collections Administrator

Olympus Corporation of the Americas
07.2013 - 06.2016

Account Manager - Sales representative

Landis Agencies
09.2008 - 07.2013

B.A. - Human Resources Management -

DeSales University

Psychology Major -

Bucks County Community College

Similar Profiles

  • Brian Skiffington

    Brian SkiffingtonBrian Skiffington

    EndoTherapy Territory Manager at Olympus Corporation Of The AmericasEndoTherapy Territory Manager at Olympus Corporation Of The Americas

  • Erica Taylor

    Erica TaylorErica Taylor

    Analyst Complaint Handling at Olympus Corporation of the AmericasAnalyst Complaint Handling at Olympus Corporation of the Americas

  • Dana Cheskiewicz

    Dana CheskiewiczDana Cheskiewicz

    Territory Manager at Olympus Corporation Of The AmericasTerritory Manager at Olympus Corporation Of The Americas

  • Dave Garner

    Dave GarnerDave Garner

    Imaging Equipment Sales - Kaiser Permanente at Olympus Corporation Of The AmericasImaging Equipment Sales - Kaiser Permanente at Olympus Corporation Of The Americas

  • Keith Goodwin

    Keith GoodwinKeith Goodwin

    Director of Operations at Fluid Energy Processing and Equipment CoDirector of Operations at Fluid Energy Processing and Equipment Co

CREATE PROFILE
Corinne Gerdes