Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Corinne Heflin

Fayetteville,NC

Summary

Driven by results, I excelled at Hendrick Chrysler Jeep, enhancing customer satisfaction and exceeding performance targets through expert service advising and team management. Leveraging skills in customer service and estimating, I consistently maximized revenue and operational efficiency, showcasing my ability to multitask and lead with reliability.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Advisor

Hendrick Chrysler Jeep
06.2019 - 06.2024
  • Answered questions and provided information about Mopar service requirements and recommendations.
  • Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
  • Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
  • Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
  • Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
  • Developed estimates by costing materials, supplies, and labor.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Performed safety and emissions tests according to state procedures.
  • Coordinated with parts department to confirm availability of necessary components.
  • Maintained Stellantis Expert certifications.

Vehicle Exchange Manager

Crown Ford
11.2014 - 06.2019
  • Drive sales goals through the service department by engaging with customers about upgrading their vehicles
  • Assisted with vehicle appraisals and location of desired vehicles for purchase.
  • Present trade-in offers, and schedule test drives
  • Lowering interest rates, monthly payments and/or upgrading customers current vehicle.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Developed detailed plans based on broad guidance and direction.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Responded to customer enquiries via telephone and email.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Retain customers and expand business by providing excellent service in a professional and consultative manner.

Education

Bachelor of Science - Sociology And Criminal Justice

Strayer University
Washington, DC
08.2026

Skills

  • Customer Service
  • Estimating and Quoting
  • Multitasking and Organization
  • Reliable and Responsible

Certification

  • Certified NC State Inspector

Timeline

Service Advisor

Hendrick Chrysler Jeep
06.2019 - 06.2024

Vehicle Exchange Manager

Crown Ford
11.2014 - 06.2019

Bachelor of Science - Sociology And Criminal Justice

Strayer University

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Corinne Heflin