Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Corinne Janes

Melvin,MI

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Results-oriented individual with a passion for continuous learning and innovation. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative II

Centene
Detroit, MI
06.2022 - Current
  • Served as an advocate specializing in resolving complex issues or concerns for members and providers, utilizing a diverse range of communication channels.
  • Resolved complex problems by working with other departments to provide solutions that meet the callers needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with all callers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance for multiple states. I have worked in Illinois, Missouri, and MI line of business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Asked probing questions to determine service needs and accurately input information into our electronic systems.
  • Issued guidance to callers regarding bill procedures, processed payments, and members' issues or benefits.

Childcare Assistant

Yale Elementary School
Yale, MI
08.2021 - 06.2022
  • Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
  • Maintained accurate records of daily attendance and other related information.
  • Provided safe, nurturing and stimulating environment for children.
  • Observed and monitored the safety of all children in care.
  • Developed positive relationships with parents and guardians to ensure their child's needs were met.
  • Ensured compliance with relevant legislation, standards and regulations.
  • Read stories, sang songs and taught basic skills such as color recognition and counting numbers.
  • Promoted physical activity by encouraging outdoor playtime activities like sports and games.
  • Performed light housekeeping duties such as tidying up toys after playtime is over.
  • Carried out regular inspections of premises to ensure health and safety standards are met.
  • Adhered to set protocols when responding to incidents or emergencies.
  • Maintained neat environment by organizing toy bins and bookshelves.
  • Used clear communication and professionalism to develop constructive relationships with families.
  • Completed CPR, First Aid, safe school training, and abuse and neglect training certifications.

Care Coordinator

Mobile Doctor
Southfield, MI
  • Coordinated with other health professionals to develop individualized plans of care for patients.
  • Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
  • Provided in-home medical services with a provider, such as wound care, lab work, and blood pressure monitoring, following Medicaid/Medicare guidelines.
  • Ensured compliance with state regulations related to healthcare service provision.
  • Supported patients during hospital admissions and discharges.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.

Waitress Trainer

National Coney Island
Royal Oak , MI
  • Demonstrated proper methods of taking orders from customers accurately and efficiently.
  • Provided guidance to new waiters in learning the menu items and their ingredients.
  • Instructed waiters on how to respond appropriately to customer complaints or inquiries.
  • Reviewed servers' performance regularly by observing them interacting with customers during meal services.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Instructed new staff members on food handling procedures and service techniques.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Worked directly with servers for many shifts during training process.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Provided accurate change for cash transactions using a cash register system.
  • Developed positive relationships with regular customers through friendly conversation.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.

Education

Certified Medical Assistant -

Ross Medical Education Center
Madison Heights, MI
07-2010

High School Diploma -

Warren Mott High School
Warren, MI
06-2008

Skills

  • Inbound and Outbound Calling
  • Complaint resolution
  • Call Management
  • Appointment Scheduling
  • Scheduling
  • Problem Resolution
  • Client Relations
  • Adaptive team player
  • Positive and professional
  • Critical Thinking
  • System implementation
  • Building rapport
  • Researching
  • Multi-Task Management
  • Follow-up skills
  • Problem-solving abilities

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • This is to certify that Corinne Janes has completed Mental Health and Substance Use Disorder Parity Annual Learning on Thursday, May 9, 2024
  • This is to certify that Corinne Janes has completed Interpreter and TTY Services: Meaningful Communication with Customers in 2024- per Centene university
  • Achieved results through effectively helping with shadowing program and trainings.
  • Documented and resolved provider/member interactions which led to trust and partnerships.

Timeline

Customer Service Representative II

Centene
06.2022 - Current

Childcare Assistant

Yale Elementary School
08.2021 - 06.2022

Care Coordinator

Mobile Doctor

Waitress Trainer

National Coney Island

Certified Medical Assistant -

Ross Medical Education Center

High School Diploma -

Warren Mott High School

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Corinne Janes