<ul><li>Ensured adherence to pre-delivery checklists, managing customer payments and profiles to facilitate seamless vehicle delivery and uphold quality standards.</li><li>Supported service department operations by conducting detailed parts inventories, contributing to efficient resource management and ensuring operational readiness.</li><li>Educated customers on complex technical systems related to Electric Vehicles, charging infrastructure, and solar technology, demonstrating the ability to translate technical information effectively.</li><li>Provided comprehensive support throughout the customer journey, from initial inquiry to post-delivery concerns with an emphasis on effective communication.</li><li>Part-time (35 hours/week)</li></ul> at Tesla<ul><li>Ensured adherence to pre-delivery checklists, managing customer payments and profiles to facilitate seamless vehicle delivery and uphold quality standards.</li><li>Supported service department operations by conducting detailed parts inventories, contributing to efficient resource management and ensuring operational readiness.</li><li>Educated customers on complex technical systems related to Electric Vehicles, charging infrastructure, and solar technology, demonstrating the ability to translate technical information effectively.</li><li>Provided comprehensive support throughout the customer journey, from initial inquiry to post-delivery concerns with an emphasis on effective communication.</li><li>Part-time (35 hours/week)</li></ul> at Tesla
Sr. Customer Support L1/Technical Customer Support Specialist at KinfoTech Pvt LtdSr. Customer Support L1/Technical Customer Support Specialist at KinfoTech Pvt Ltd
<ul><li>Skilled Customer Service Representative supporting the SBA contract at Upslope Advisors, with a proven track record of resolving complex escalated inquiries, routing requests accurately, and delivering policy-compliant solutions while consistently exceeding performance metrics.</li><li>Respond to escalated customer inquiries via phone or email related to SBA programs (e.g., Disaster Loans, PPP, EIDL).</li><li>Assess customer requests and route them to the appropriate department or specialist based on the nature of the inquiry.</li><li>Analyze customer concerns and provide accurate, case-specific solutions in a timely and professional manner.</li><li>Interpret and explain SBA procedures and regulatory guidelines clearly to customers with varying levels of understanding.</li><li>Document all customer interactions thoroughly and accurately in the SBA’s case management system.</li><li>Escalate unresolved or highly complex issues to Tier 3 support or the appropriate technical teams.</li><li>Meet or exceed performance metrics, including first-call resolution, response time, and customer satisfaction.</li><li>Stay current on SBA policies and federal program changes through required training and regular internal updates.</li></ul> at Upslope Advisors<ul><li>Skilled Customer Service Representative supporting the SBA contract at Upslope Advisors, with a proven track record of resolving complex escalated inquiries, routing requests accurately, and delivering policy-compliant solutions while consistently exceeding performance metrics.</li><li>Respond to escalated customer inquiries via phone or email related to SBA programs (e.g., Disaster Loans, PPP, EIDL).</li><li>Assess customer requests and route them to the appropriate department or specialist based on the nature of the inquiry.</li><li>Analyze customer concerns and provide accurate, case-specific solutions in a timely and professional manner.</li><li>Interpret and explain SBA procedures and regulatory guidelines clearly to customers with varying levels of understanding.</li><li>Document all customer interactions thoroughly and accurately in the SBA’s case management system.</li><li>Escalate unresolved or highly complex issues to Tier 3 support or the appropriate technical teams.</li><li>Meet or exceed performance metrics, including first-call resolution, response time, and customer satisfaction.</li><li>Stay current on SBA policies and federal program changes through required training and regular internal updates.</li></ul> at Upslope Advisors
Customer Support Executive (Technical & Non –Technical) at SUN Business Solutions Private LimitedCustomer Support Executive (Technical & Non –Technical) at SUN Business Solutions Private Limited