Corinne Libby, LMFT CEAP
Otsego,MN
Summary
Strategic, collaborative, and innovative professional with extensive experience in the mental health and employee assistance fields. Expertise in leadership consulting, crisis management, workshop planning, counseling, and account management. Proven track record in enhancing workflows and processes to increase effectiveness and efficiency. Successfully devised and implemented strategies to improve care accessibility, resulting in significant client engagement and recognition.
Overview
14
14
years of professional experience
1
1
Certification
Work History
EAP Ambassador and Lead Support for SDOH Program
Carelon / Elevance Health
03.2024 - Current
- Provide direct EAP operational support and manage key relationships for a large client company with approximately 470,000 employees
- Monitor trends in behavioral healthcare and Social Determinants of Health (SDOH) and work with client sponsor to enhance EAP services
- Provide weekly utilization reports on SDOH programs to client sponsor; evaluating and refining programming to enhance utilization
- Create and present product content and corporate-wide mental health training
- Lead support for SDOH clinicians and oversee program initiatives
- Oversee and address escalation cases with client sponsor
- Lead orientations and health fairs to promote EAP services
Associate Manager, Employee Assistance Program
Carelon / Elevance Health
08.2023 - 03.2024
- Led a team of 11 consultants, working closely with high-level client contacts
- Managed daily operations, including call center and ongoing staff training requirements
- Strategic thought partner to client companies (average of 500,000 employees) and c-suite executives on service integration and EAP utilization trends
- Monitored and evaluated behavioral healthcare trends, addressing concerns including security, trauma, and mental health awareness
Lead Employee Assistance Consultant
Carelon / Elevance Health
07.2020 - 08.2023
- Developed and managed key relationships with enterprise-level clients, ensuring high satisfaction levels, earning clients ‘Supplier of the Year’ award by end of year two of the contract
- Created and customized product content and facilitated presentations
- Provided subject matter expertise for enterprise-wide internal training and procedures
- Designed and implemented communication strategies Including schedule of marketing and promotional materials with on time delivery
- Directed operational support in crisis incident response, management referrals, and user experience
Mental Health Professional
MD Live
Virtual
12.2022 - Current
- Conduct assessments, provide evidence-based treatment planning, and counseling for adults
Disruptive Event Management Consultant
R3 Continuum
Bloomington, MN
09.2022 - Current
- Specialize in disruptive event management, providing onsite support to leaders and employee groups
Licensed Marriage & Family Therapist
Rum River Counseling, Inc.
Andover, MN
05.2013 - 03.2022
- Provided individual and relational assessments and counseling for children and adults
- Developed evidence-based treatment plans and mentored interns
Mental Health Lead Therapist
Allina Health, Mercy Hospital - Unity Campus
11.2010 - 07.2020
- Enhanced hospital-wide response processes to improve patient care flow and efficiency
- Spearheaded a program reducing inpatient mental health length of stay by 30%
- Led Schwartz rounds with hospital staff to ensure best practices and procedures
- Managed staffing processes from onboarding through ongoing case consultation
- Provided brief interventions, solution-focused therapy, and assessments
- Facilitated daily process groups with Partial Hospital Program and developed psycho-education groups
- Conducted educational groups for hospital staff
Education
Master of Arts (M.A.) - Marriage and Family Therapy
Saint Mary’s University of Minnesota
Minneapolis, MN12.2007
Bachelor of Arts (B.A.) - Psychology
University of Minnesota
Minneapolis, MN12.2005
Websites
Certification
- Licensed Marriage and Family Therapist (LMFT), MN #1878, 12/24
- Certified Employee Assistance Professional (CEAP), 12/24
Timeline
EAP Ambassador and Lead Support for SDOH Program
Carelon / Elevance Health
03.2024 - Current
Associate Manager, Employee Assistance Program
Carelon / Elevance Health
08.2023 - 03.2024
Mental Health Professional
MD Live
12.2022 - Current
Disruptive Event Management Consultant
R3 Continuum
09.2022 - Current
Lead Employee Assistance Consultant
Carelon / Elevance Health
07.2020 - 08.2023
Licensed Marriage & Family Therapist
Rum River Counseling, Inc.
05.2013 - 03.2022
Mental Health Lead Therapist
Allina Health, Mercy Hospital - Unity Campus
11.2010 - 07.2020
Master of Arts (M.A.) - Marriage and Family Therapy
Saint Mary’s University of Minnesota
Bachelor of Arts (B.A.) - Psychology
University of Minnesota
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