Corinne Macias
Montebello,CA
Summary
At La Verne Dental Center, I excelled in enhancing patient satisfaction and reducing wait times, demonstrating strong multitasking capabilities and proficiency in dental terminology. My proactive approach in managing appointments and ensuring HIPAA compliance streamlined office operations, significantly improving patient experience and operational efficiency.
Friendly and organized, able to handle front desk tasks efficiently. Knowledge of dental terminology and appointment scheduling software, with strong communication and multitasking abilities. Committed to ensuring smooth patient flow and excellent service.
Overview
2
2
years of professional experience
Work History
Dental Receptionist
La Verne Dental Center
12.2022 - Current
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Expedited appointment scheduling through effective utilization of office management software systems.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Reduced no-show rates through timely and effective appointment reminders and confirmations.
- Streamlined patient check-in and check-out processes, minimizing delays and enhancing overall experience.
- Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
El Rancho Ha
Pico Rivera, CA06.1973
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
Practice Web
Program used widely by dental offices
Timeline
Dental Receptionist
La Verne Dental Center
12.2022 - Current
El Rancho Ha
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