Corinne Magarian

Life Enrichment Coordinator

• Created and facilitated comprehensive and extensive programs based on each resident's cognitive needs and interests including a personal interview upon admission; direct communication with family members; updated frequently
• Program included but not limited to: exercise based 41 resident's individual needs, artistic creations, poetry, music program, history, brain builders, daily trivia-based information to promote dignity, purpose and quality of life based on individual needs
• Monthly calendar and newsletter created to support "resident centered" community including one-on-one activities focusing on cognitive stimulation, sensory engagement and emotional well being
• Events planned and executed with residents, families and community following regulatory guidelines
• Observed and documented daily resident participation, behavior changes and interventions provided; collaborated with care staff and interdisciplinary teams
• Mentored staff members in best practices for life enrichment programming, fostering a supportive team environment focused on providing enriching experiences for all residents daily, including one-on-ones
• Created themed events seasonally with residents and throughout the memory care community with celebrations, decorations, and special programs to support connection and socialization

Customer Relations Manager

• Represented community with marketing events, outreach programs and promotional efforts to enhance visibility and strengthen public relations
• Served as primary point of contact for all inquiries, tours, referral partners, outside community, providing guidance, information and prompt follow-up with transition to move-in and all accompanying paperwork properly documented and electronically stored
• Interfaced with the greater community on a weekly basis with specific gifts and marketing information, managed the customer relation data, tracked leads and supported sales and marketing goals with follow through with the administrator, health care team and home office
• Internet and computer input on daily basis tracking sales, contact update and projections
• Budgeted and forecasted for monthly and yearly events, planning and carrying out events; strengthening public relations

• Increased monthly gross sales to and exceeded goals for sales, revenue and profit margins
• Networked in the community and attended fundraisers, educational seminars and called on client
• Held events to promote sales, managed multiple calls daily and handled a daily, weekly and monthly sales report
• Managed budget and projected sales
• Handled all aspects of resident move-in including touring, paperwork, interfacing with medical, professional and management team; move-in process and follow-up
• Created lists of potential residents based on prior lists, community contacts and referrals and completed follow through

Caring for mother in my home

• Implemented marketing strategies, increased sales and managed multiple sales calls per day
• Daily, weekly and monthly projection and report
• Maintained data base for prospective residents and contacts
• Community fundraisers, classes, continuing education
• Handled all aspects of resident and family move-in including touring, paperwork, move-in process and follow up
• Interfaced with management team to ensure positive results
• Impeccable follow through in all aspects of job
• Managed over 50 calls per week, wrote many notes per week
  

• Developed and implemented innovative programs and activities based on analysis of each individual resident; meeting with family members and involving inter-disciplinary teams when needed
• Created and executed monthly calendar to stimulate, engage and educate residents
• Coordinated daily activities which promoted physical, mental, and emotional health of residents.
• Created monthly newsletter with personal articles for residents. families and the greater community
• Scheduled educational, informational and entertaining events daily, weekly and monthly to stimulate cognition, socialization and physical health of residents
• Managed budgets for enrichment activities while ensuring resource optimization and sustainability.
• Recorded all meetings, daily interactions with residents, weekly, monthly goals; data base on all residents-daily activities, cognition, ADLs
• Interfaced closely with health care team daily; created annual flu shot clinic for all residents as well as coordinating in-service classes for staff and residents
• Monthly social events for residents, community, families

• Networked business and follow-up with customers
• Organized, scheduled and prioritized office duties
• Interfaced with customers and clients through phone and email
• Handled payroll, filing, accounts payable and receivable
• Managed daily financials and inventory