CORINNE MARTINEZ

Work History

07.2020 - 07.2022

Effectively supported claimants in navigating the UI benefit claim process, facilitating their successful submission of applications and ensuring a seamless experience
Conducted in-depth investigations and meticulous reviews of claims, ensuring compliance with rules and regulations
Managed a high-volume workload by efficiently handling incoming calls through the Virtual Contact Center (VCC)
Thoroughly assessed and clarified eligibility criteria for State of CA UI benefits to individuals
Effectively communicated intricate requirements, ensuring applicants understanding of the process and facilitating their access to vital resources
Utilized critical thinking skill set with analysis, interpretation, explanation, self-regulation, open-mindedness and problem-solving skills
Proficiently utilized CUBS, SCDB, and Info Image Software to execute tasks and streamline operations
Demonstrated exceptional composure and productivity in high-pressure environment
Proven ability to make sound decisions, prioritize tasks and meet tight deadlines without compromising the quality of work.

Owners.com

Orange, CA

02.2017 - 05.2021

Oversaw and presented purchase offers to sellers for consideration
Acted as an intermediary in negotiations between buyers and sellers, generally representing one or the other
Advised clients on market conditions, prices, mortgages, legal requirements and related matters
Coordinated property closings and ensured terms and conditions of purchase agreements were met before closing dates
Coordinated property closings, overseeing signing of documents and disbursement of funds
Expanded client base, resulting in a 10% growth in personal book of business.

Professional Organizer, Organized Living

Orange, CA

01.2014 - 07.2020

Provided home and office organizational services by creating "systems" to eliminate clutter
Conducted thorough assessments of client’s organizational needs and formulated strategic plans to effectively align their space with their goals
Developed marketing strategy utilizing social media, SEO and word of mouth referral, to generate over 80 new clients
Executed purging belongings, and assisting in creating overall clarity of living or office space
Coached a variety of personalities, assisting clients in difficult separation events.

Orange County Assessor’s Office

Orange, CA

04.2019 - 01.2020

Provided comprehensive responses to applicants’ inquiries regarding benefits and claim procedures, ensuring clear understanding and addressing any concerns they had
Proficiently interpreted and conveyed complex information, including eligibility criteria, application specifics, and tax payment determinations, ensuring clear comprehension of assisting individual in making informed decisions
Compiled, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status
Proficiently interpreted, monitored, and documented all incoming correspondence, ensuring accurate tracking and record-keeping
Oversaw all documentation of 10 day letters, requesting necessary missing items for county exemption approval.

Realtor, Coastal Influence Design Homes

Orange County, CA

11.2009 - 03.2017

Utilized computer systems to generate comprehensive listing of available properties for sale, including detailed information on locations, financing
Successfully stayed abreast of yearly income tax regulations, local zoning, and building and tax laws, with potential home purchase growth possibilities
Managed real estate offices, handling associated business deals and purchases
Executed social media and marketing campaigns via email, Facebook, twitter
Organized files and built comprehensive data logs in Excel
Worked with high level investors in acquiring properties under tight proforma guidelines.

Jeffrey Homes

Mission Viejo, CA

04.2008 - 11.2009