CORINNE MARTINEZ
222 14th St. Apt B Huntington Beach,CA
Summary
Proactive professional with extensive background and proven knowledge of data entry, records management, and workflow prioritization, sales. Seeking an opportunity to leverage my skills and experience to the success of your company.
Overview
14
14
years of professional experience
Work History
Employment Program Representative
07.2020 - 07.2022
- Effectively supported claimants in navigating the UI benefit claim process, facilitating their successful submission of applications and ensuring a seamless experience
- Conducted in-depth investigations and meticulous reviews of claims, ensuring compliance with rules and regulations
- Managed a high-volume workload by efficiently handling incoming calls through the Virtual Contact Center (VCC)
- Thoroughly assessed and clarified eligibility criteria for State of CA UI benefits to individuals
- Effectively communicated intricate requirements, ensuring applicants understanding of the process and facilitating their access to vital resources
- Utilized critical thinking skill set with analysis, interpretation, explanation, self-regulation, open-mindedness and problem-solving skills
- Proficiently utilized CUBS, SCDB, and Info Image Software to execute tasks and streamline operations
- Demonstrated exceptional composure and productivity in high-pressure environment
- Proven ability to make sound decisions, prioritize tasks and meet tight deadlines without compromising the quality of work.
Realtor
Owners.com
Orange, CA
02.2017 - 05.2021
- Oversaw and presented purchase offers to sellers for consideration
- Acted as an intermediary in negotiations between buyers and sellers, generally representing one or the other
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters
- Coordinated property closings and ensured terms and conditions of purchase agreements were met before closing dates
- Coordinated property closings, overseeing signing of documents and disbursement of funds
- Expanded client base, resulting in a 10% growth in personal book of business.
Professional Organizer, Organized Living
Orange, CA
01.2014 - 07.2020
- Provided home and office organizational services by creating "systems" to eliminate clutter
- Conducted thorough assessments of client’s organizational needs and formulated strategic plans to effectively align their space with their goals
- Developed marketing strategy utilizing social media, SEO and word of mouth referral, to generate over 80 new clients
- Executed purging belongings, and assisting in creating overall clarity of living or office space
- Coached a variety of personalities, assisting clients in difficult separation events.
Eligibility Technician
Orange County Assessor’s Office
Orange, CA
04.2019 - 01.2020
- Provided comprehensive responses to applicants’ inquiries regarding benefits and claim procedures, ensuring clear understanding and addressing any concerns they had
- Proficiently interpreted and conveyed complex information, including eligibility criteria, application specifics, and tax payment determinations, ensuring clear comprehension of assisting individual in making informed decisions
- Compiled, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status
- Proficiently interpreted, monitored, and documented all incoming correspondence, ensuring accurate tracking and record-keeping
- Oversaw all documentation of 10 day letters, requesting necessary missing items for county exemption approval.
Office Manager
Realtor, Coastal Influence Design Homes
Orange County, CA
11.2009 - 03.2017
- Utilized computer systems to generate comprehensive listing of available properties for sale, including detailed information on locations, financing
- Successfully stayed abreast of yearly income tax regulations, local zoning, and building and tax laws, with potential home purchase growth possibilities
- Managed real estate offices, handling associated business deals and purchases
- Executed social media and marketing campaigns via email, Facebook, twitter
- Organized files and built comprehensive data logs in Excel
- Worked with high level investors in acquiring properties under tight proforma guidelines.
New Home
Jeffrey Homes
Mission Viejo, CA
04.2008 - 11.2009
- Pursued opportunities and prospective buyers in rapidly declining market
- Sold entire standing inventory in development when market was crashing
- Marketed and advertised available properties online via social media platforms
- Managed entire sales process from identifying opportunities to closing sales.
Education
B.A. - Advertising
Skills
- Strong Communication
- Active Listening
- Time management
- Adaptability
- Empathy
- Customer Service Excellence
- Leadership
- Microsoft Office Suite
- Analytical
- Problem Solving
- Critical Thinking
- Emotional Intelligence
- Collaboration
- Conflict Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Employment Program Representative -
07.2020 - 07.2022
Eligibility Technician - Orange County Assessor’s Office
04.2019 - 01.2020
Realtor - Owners.com
02.2017 - 05.2021
- Professional Organizer, Organized Living
01.2014 - 07.2020
Office Manager - Realtor, Coastal Influence Design Homes
11.2009 - 03.2017
New Home - Jeffrey Homes
04.2008 - 11.2009
THE ADVERTISING ARTS COLLEGE - B.A., Advertising