Years of professional leadership experience
Corinne Mazzacano
Schaumburg,Illinois
Summary
Innovative master's prepared healthcare operations leader, with more than twenty years of progressive leadership, who is accomplished in utilizing varied skill sets to ensure the success of an organization with the delivery of high quality, patient focused services, in an environment that is mission and value driven. Professional leader of a diverse workforce holding experience in staff recruitment, retention, regulatory compliance, project management, equipment procurement, and a proven track record in achieving efficiency, productivity, and positive employee engagement.
Overview
16
16
Work History
Director of Respiratory Services
Ascension Mercy
01.2023 - Current
- Standardized departmental goals, and objectives which directly support the strategic plan and vision of the organization
- In conjunction with manager, assesses the quality of patient care and coordinated services/ education with patients, staff, physicians, and other departments
- Developed and implemented respiratory care services in accordance with policies of the hospital and the directives of the medical staff, in addition to regulatory compliance of CMS guidelines
- Prepare and monitor departmental budgets, departmental contracts and vendor relations.
Director of Imaging
Ascension Mercy
09.2021 - Current
- Coordinates and ensures effectiveness of multi-faceted service areas, which includes setting priorities, developing policies and procedures, improvement implementation and maintenance, financial and human resource management, and ensures that day to day operations are effective and efficient
- Assists in establishing standards and strategic initiatives to support organizational patient care goals
- Routinely measures and monitors assigned areas of responsibility
- Creates and manages processes which contribute to continual performance improvement
- Actively supports and promotes process improvement within areas of responsibility
- Ensures that assigned areas meet or exceed regulatory requirements
- Assists in development of annual budget within imaging departments to ensure appropriate allocation of resources to support operations and meet departmental goals
- Manages operational budget including revenue, expenses, staff levels and capital equipment sufficient to meet current and projected patient volume or service requirements
- Leads strategic planning activities for service areas and aligns departmental activities with organizational goals
- Analyzes and adapts goal and plans to provide response to meet challenging but achievable goals
- Implements systems to achieve organizational objectives and maximize quality of patient care and high patient satisfaction
- Recruits, interviews, and selects staff in collaboration with Human Resources and ensures that staffing guidelines/standards are maintained in accordance with patient care and/or departmental requirements
- Utilizes measurements of quality and productivity to evaluate systems and staffing
- Develops and implements policies and management structures to ensure continuous quality care, patient access, customer service excellence and enhanced profitability
- Oversaw construction remodel and procurement of new equipment for Ultrasound department
- Was instrumental in construction of new Radiology department being built in Emergency Department, opening May 2024.
- Attained lasting results in rebuilding multiple imaging departments through positive actions and redirection
Operations Manager
COVID Vaccine Cline, AMITA Healthcare
01.2021 - 09.2021
- Oversaw workflow and throughput operations of vaccine clinic
- Coordinated and managed clinical and non-clinical staff scheduling
- Provided input to management on budget issues, staffing, cost containment strategies, and capital needs
- Assisted in leading and/or developing employee engagement participation and improvement
- Lead training and coaching exercises with employees to continuously improve skill sets
- Resolved complex and/or critical situations involving patients and associates: consulted manager for guidance as needed (e.g., complaints, disciplines, etc.)
- Managed vaccine schedule
- Provided leadership support to the Vaccine Clinic
- Oversaw FTE hours and department budget
- Oversaw ordering and stocking of clinic supplies
- Performed other duties as assigned or as needed
Radiology Supervisor
AMITA Healthcare, Hoffman Estates
12.2018 - 09.2021
- Determined, coordinated, and supervised daily staffing assignments and staffing levels
- Provided thorough supervision for day-to-day operations in accordance with set policies and guidelines
- Trained, coached, and evaluated associates and Radiology students on performance expectations
- Drove throughput, safety, and satisfaction scores for the Radiology department based on MDI initiatives
- Created work and vacation schedules and adjusted accordingly to the needs of the department
- Assisted with creating department budget and providing capital needs for the next fiscal year
- Collaborated with Perioperative Services and implemented FTE Share for X-Ray technologists working in the OR, improving productivity within the Radiology department
- Managed 36 associates between main hospital and two off-site locations
- Increased productivity within Radiology Department by 28% within first year by adjusting staffing modules
- Increased Employee engagement Gallup Score by 37% within first year
- Created, implemented, and facilitated the St. Alexius Medical Center ROSE Program, a recognition program collaborated with senior leadership, that awards non-nursing recipients for their outstanding service excellence
Lead CT Technologist
AMITA Healthcare, Elk Grove Village
02.2007 - 12.2018
- Managed and lead departmental activity when supervisor was not on hospital premises
- Trusted to make timely management level decisions during off shift hours and weekends
- Performed computerized tomographic procedures for the diagnosis of disease and injury according to protocols established by radiologist
- Built solid relationships with doctors and nursing staff to facilitate excellent patient care
- Prepared, positioned patients and selected anatomic and technical parameters
- Communicated with patients and their loved ones during times of crisis and unease
- Prepared and administered contrast media and/or medications within accepted work of practice and applicable state and federal regulations
- Followed safety procedures and guidelines
- Initiated use of Virtual Radiography for obtaining reports during off peak hours, streamlining workflow, allowing techs to increase patient safety measures
Education
Master of Healthcare Administration -
National Louis University
Wheeling, Illinois05.2020
Bachelor of Science - Healthcare Leadership
National Louis University
Wheeling, IL05.2018
Certificate in Radiology - Radiologic Technology
St. Francis School of Radiography
Evanston, IL08.2002
Skills
- Human Resource Management
- Clinical Staff Management
- Clinical Quality Program Standards
- Instructional Materials Development
- Accreditation Coordination
- Organizational Goal Development
- Recruit Well-Qualified Staff
- Community-Based Educational Programs
- Diagnostic Services Monitoring
- Quality Assurance Controls
- Logistics Project Management
- Planning and Coordination
- Self-Motivated
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Respiratory Services
Ascension Mercy
01.2023 - Current
Director of Imaging
Ascension Mercy
09.2021 - Current
Operations Manager
COVID Vaccine Cline, AMITA Healthcare
01.2021 - 09.2021
Radiology Supervisor
AMITA Healthcare, Hoffman Estates
12.2018 - 09.2021
Lead CT Technologist
AMITA Healthcare, Elk Grove Village
02.2007 - 12.2018
Master of Healthcare Administration -
National Louis University
Bachelor of Science - Healthcare Leadership
National Louis University
Certificate in Radiology - Radiologic Technology
St. Francis School of Radiography
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